Credit Control Team Leader

Commercial Services Group; East Malling; Hybrid; GBP 36,000 - 44,000; Full time

Benefits offered by this job

Life assurance (4x salary)

Pension scheme with employer contrib.

Retail and gym discounts

Health cash plan

Cycle to work scheme

Volunteer days

CSG Academy Learning & Development

Hybrid working: 2 days in office

Job summary

Commercial Services Group is seeking a Credit Control Team Leader to lead a high-performing team and drive cash flow across the business. You will combine hands-on credit control with people leadership to maximise working capital and improve processes.

This role sits within our Corporate Shared Services function, offering hybrid working with a minimum of 2 days per week in the office and clear development opportunities through the CSG Academy.

Qualifications

• Experience leading a Credit Control or Accounts Receivable team in a large organisation.
• Strong debt collection and cash flow management knowledge.
• Proven ability to produce KPI and management information reports.

Responsibilities

• Leading and developing a team of Credit Controllers & Cash Allocators to deliver high performance and excellent customer service
• Managing team workloads and resources to maximise cash collection and reduce aged debt
• Acting as an escalation point for complex customer queries, disputes and debt-related issues
• Building strong relationships with business leaders to support working capital objectives
• Producing and analysing management information, KPIs and performance reports
• Identifying risks and opportunities that impact cash flow and debt recovery
• Driving process improvements, automation initiatives and operational efficiencies
• Monitoring compliance controls relating to customer account setup and maintenance
• Coaching, mentoring and developing team members through regular performance management activities
• Supporting wider Finance Operations initiatives and business transformation programmes

Skills

Credit control leadership

People management

Advanced Excel

Stakeholder management

Tools

Pivot Tables

VLOOKUPs

Reporting

Job description

Location: Aylesford/Hybrid

Salary/package: £40,000 per annum (pro-rata for 6 months)

Contract type: 6 month Fixed Term Contract

Hours: Full time, 37 hours per week, Monday to Friday

Lead a high-performing finance team and play a key role in driving cash flow across the business.

Join Commercial Services Group as our Credit Control Team Leader, where you'll combine hands-on credit control expertise with people leadership to help maximise working capital, improve processes and deliver outstanding financial performance.

Who we are

Commercial Services Group (CSG) is one of the UK's leading providers of business services, supporting customers across the public and private sectors. Through our diverse portfolio of businesses, we deliver services spanning education, procurement, energy, IT, HR, legal and finance.

Our Corporate Shared Services function provides vital support across the group, ensuring our businesses operate efficiently and continue to deliver exceptional service to customers.

Why this role matters

This role is responsible for leading our Credit Control function and ensuring the effective collection of outstanding debt across multiple divisions. You'll play a critical role in maintaining healthy cash flow, supporting strategic business objectives and driving continuous improvement across finance operations.

What you’ll be doing

• Leading and developing a team of Credit Controllers & Cash Allocators to deliver high performance and excellent customer service
• Managing team workloads and resources to maximise cash collection and reduce aged debt
• Acting as an escalation point for complex customer queries, disputes and debt-related issues
• Building strong relationships with business leaders to support working capital objectives
• Producing and analysing management information, KPIs and performance reports
• Identifying risks and opportunities that impact cash flow and debt recovery
• Driving process improvements, automation initiatives and operational efficiencies
• Monitoring compliance controls relating to customer account setup and maintenance
• Coaching, mentoring and developing team members through regular performance management activities
• Supporting wider Finance Operations initiatives and business transformation programmes

What we’re looking for

• Previous experience managing a Credit Control or Accounts Receivable team within a large organisation
• Strong understanding of debt collection, cash flow management and Accounts Receivable processes
• Proven leadership experience with the ability to motivate and develop teams
• Advanced Excel and reporting skills, including Pivot Tables and VLOOKUPs
• Experience producing KPIs, management information and financial performance reports
• Strong stakeholder management skills with the ability to influence at senior level
• Experience leading teams through change and process improvement initiatives
• Commercially minded with strong analytical and problem-solving capabilities

What you’ll get in return

• Salary of £40,000 per annum (pro-rata)
• 25 days annual leave (Pro-rata)
• One Concessionary Day off during the Christmas Period
• Life assurance cover (4x salary)
• Pension scheme with employer contribution
• Additional benefits including retail and gym discounts, health cash plan and cycle to work scheme
• Volunteer days and access to a comprehensive wellbeing programme
• Tailored development support with real opportunities to progress
• Access to Learning & Development opportunities via our CSG Academy
• Hybrid working with a minimum of 2 days per week in the office

Why CSG?

CSG is the UK's largest local authority-owned trading company (LATCO), generating over £700 million in revenue per annum and supporting more than 16,000 education and public sector customers globally.

We are growing through a combination of organic development, acquisitions and strategic partnerships. Our 35+ businesses deliver services across education, IT, HR, legal, energy, procurement and more, all focused on delivering meaningful impact.

As a locally owned organisation, we take pride in reinvesting a significant proportion of our profits into frontline services, helping strengthen the communities we serve.

Inclusion & Accessibility

We are committed to fostering a diverse and inclusive workplace where everyone feels valued and respected. We encourage applications from suitably qualified people of all backgrounds.

As a member of Inclusive Employers with Silver Accreditation, we are actively building an environment that supports inclusion, flexibility and belonging for all colleagues.

We are committed to providing reasonable adjustments throughout our application and interview process; please let us know if you require any.