Order-to-Cash Coordinator

CONDÉ NAST; Greater London; Hybrid; GBP 38,000 - 52,000; Full time

Benefits offered by this job

Pension scheme

Private healthcare

Season ticket loans

Eye tests

Remote work options

Dog-friendly office

Job summary

Condé Nast in London is seeking an OTC Coordinator to support the Order-to-Cash process for the UK market. You will work with Sales, Finance and the offshore AR team to ensure timely invoice collection and accurate cash application.

The role emphasizes collaboration across continents, reporting to the OTC Manager, with a four-day-in-office rhythm and ten remote days. Strong Excel skills and ERP/CRM familiarity are essential.

Qualifications

• Understanding end-to-end Order-to-Cash processes including invoicing and collections.
• Strong verbal and written communication with internal and external stakeholders.
• Proficiency in Excel and data analysis.
• Familiarity with OTC software and ERP/CRM systems.

Responsibilities

• Follow up with customers to ensure timely payments and investigate delinquencies.
• Coordinate with billing, AR and sales to adjust discrepancies promptly.
• Keep records of customer communications to build debtor cases.
• Use Workday to monitor outstanding accounts.
• Collaborate with offshore AR team to apply cash remittances.

Skills

OTC process knowledge

Communication skills

Excel

Tools

Workday

CRM tools

ERP systems

Job description

Condé Nast is one of the world's most renowned media publishing companies, creating and distributing every type of media today, spanning print and digital publishing in all formats. With a portfolio of some of today's most influential brands, the company continues to grow its audience through a global operational and content infrastructure across its 12 owned and operated markets. Headquartered in New York City, the company's owned and operated markets include China, France, Germany, India, Italy, Japan, Mexico & Latin America, Spain, Taiwan, UAE/Dubai, the U.K., and the U.S., with additional local license partners in over twenty additional markets across the globe. Lead brands include Vogue, The New Yorker, GQ, Architectural Digest, Condé Nast Traveler, Vanity Fair, Wired, Allure, Ars Technica, Bon Appétit, House & Garden, Pitchfork, Tatler, and Vogue Business.

Job Description

Location: London, GB

Condé Nast is a global media company, home to iconic brands including Vogue, GQ, Glamour, CN Traveller, Vanity Fair, Wired, The World of Interiors, House & Garden and Tatler, among many others. We are headquartered in New York and London and operate in 32 markets worldwide, with a footprint of more than 1 billion consumers across print, digital, video and social platforms. Condé Nast thrives on collaboration, and our teams come together in the office four days a week (Monday-Thursday). We value diversity of background, views and cultures. We celebrate people for their personal qualities, skills and contributions, recognising the power our brands have to influence and shape culture.

The Role

The UK Controllership team, led by the Financial Controller, oversees all controllership matters and serves as industry and finance experts. They collaborate closely with internal and external stakeholders, including customers, sales people, and the Controlling Operations team in Bangalore, which supports the UK market by handling transactional processes. While the offshore team doesn't report directly to the UK Controllership, it operates under the team's guidance to ensure accurate and timely reporting. The role of the OTC Coordinator is particularly important and exciting as the individual will be part of the OTC team, supporting the OTC Manager who is responsible for the full end to end process of Order to Cash, having direct contact with the Sales and Strategy teams. The OTC Coordinator will have a key role in delivering cash targets and as such will be required to build strong relationships with Customers, working with a broad client base to ensure timely invoice collection.

The Team

The OTC Coordinator will report directly to the OTC Manager, and will be part of the UK Controlling team; the whole local market team is based at the same office location in London. The OTC Coordinator will support the OTC Manager in delivering an efficient and effective OTC process within the local market with strong coordination and collaboration from the Controlling Operations team, based in Bangalore. The OTC Coordinator is also expected to collaborate closely with the Sales and Strategy teams based in London to support the OTC Manager in meeting key targets.

Core OTC Activities

• Follow up with customers to ensure payments are made in a timely manner and identify, track, manage, and investigate delinquent customer accounts.
• Coordinate with billing, AR, and sales teams to ensure adjustments to discrepancies, contract discounting, campaign flight changes, or customer revisions are processed timely and accurately.
• Keep records of all customer communications to build individual debtor cases
• Use Workday to monitor and update outstanding accounts.
• Engage with / assist the offshore AR team:
• Support accurate application of cash remittances.
• Support account receivable activities and entries posted.

About You

• An understanding of the end-to-end Order-to-Cash process, including order processing, invoicing, billing, collections, and cash application.
• Strong verbal and written communication skills to interact with customers, internal stakeholders, and cross-functional teams effectively.
• Working knowledge of Excel
• Familiarity with OTC-related software, ERP systems, customer relationship management (CRM) tools, and other technologies used to manage orders, invoicing, and collections.
• Ability to build and maintain positive relationships with customers, sales teams, finance, and other departments involved in the OTC process.
• Ability to prioritise tasks, meet deadlines, and effectively manage time and resources.

What benefits do we offer?

• 25 days holiday (plus bank holidays) and extra days of annual leave if you move house or want to volunteer.
• You'll have access to a competitive pension scheme, Bupa Private Healthcare, Season ticket loans and eye tests.
• We offer a range of tools to support your wellbeing, including core hours, 10 remote days (from home or a country with a Condé Nast office location), access to our Employee Assistance Programme, corporate gym membership and cycle to work scheme.
• We're a dog-friendly office, plus you'll enjoy discounts and magazine subscriptions, keeping you up to date with all things Condé Nast.
• We encourage personal and professional growth through the Condé Nast Learning Hub, where you'll find an extensive portfolio of learning courses and training, available in local languages.
• Our Employee Resource Groups provide a platform for employees to identify shared objectives, exchange ideas, and work on community priorities for our global workforce.

Condé Nast is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, age, familial status and other legally protected characteristics.