O2C Coordinator

Career Moves; Greater London; On-site; GBP 32,000 - 42,000; Full time

Job summary

Career Moves in London is seeking an Order to Cash (O2C) Coordinator to join the finance function. You will work closely with the O2C Manager to drive accurate billing, effective cash collection, and strong customer relationships.

Based in London, you will support the end-to-end O2C process, collaborate with commercial teams, and help achieve cash flow objectives. The role requires proactivity, attention to detail, and excellent communication skills.

Qualifications

• Prior experience in Order to Cash, AR, credit control, billing or collections.

Responsibilities

• Manage and monitor customer accounts to ensure timely collection of invoices.
• Build and maintain relationships with customers to resolve payment issues and minimise aged debt.
• Identify overdue accounts and follow up, escalating when required.
• Coordinate with Sales, Billing and AR to process invoice adjustments and changes promptly.
• Maintain records of customer communications and collection activities.
• Monitor receivables and update account information in the finance system.
• Support offshore finance teams with cash allocation and reconciliations.
• Assist in resolving billing disputes to facilitate prompt payment.
• Contribute to cash collection and working capital targets.

Skills

O2C process

Accounts Receivable

Credit Control

Billing

Collections

Workday

Communication

Stakeholder management

Attention to detail

Multi-priority

Data reporting

Job description

An exciting opportunity has arisen for an Order to Cash (O2C) Coordinator to join the finance function of a leading global media organisation, based in the heart of London. Working closely with the O2C Manager, this role supports the end-to-end Order to Cash process, partnering with commercial teams and finance colleagues to drive accurate billing, effective cash collection, and strong customer relationships. The position plays a key role in achieving cash flow objectives and ensuring outstanding balances are managed proactively.

Key Responsibilities

• Manage and monitor customer accounts to ensure timely collection of outstanding invoices.
• Build and maintain strong relationships with customers to resolve payment issues and minimise aged debt.
• Identify, investigate, and follow up on overdue accounts, escalating issues where required.
• Liaise with Sales, Billing, and Accounts Receivable teams to ensure invoice adjustments, contract amendments, and customer changes are processed accurately and promptly.
• Maintain detailed records of customer communications and collection activities.
• Monitor outstanding receivables and update account information within the finance system.
• Collaborate with offshore finance teams to support cash allocation, account reconciliations, and accounts receivable processes.
• Assist in resolving billing disputes and customer queries to facilitate prompt payment.
• Contribute to the achievement of team cash collection and working capital targets.

Skills:

• Previous experience within Order to Cash, Accounts Receivable, Credit Control, Billing, or Collections.
• Strong understanding of accounts receivable and cash collection processes.
• Excellent communication and stakeholder management skills, with the ability to build relationships both internally and externally.
• Strong attention to detail and ability to manage multiple priorities in a fast-paced environment.
• Experience working with finance systems and ERP platforms - Workday preffered
• Proactive approach to problem-solving and resolving customer account issues.
• Ability to work collaboratively across finance, sales, and operational teams.
• Confident working with data, reporting, and maintaining accurate financial records.

O2C Coordinator • London, South East, UK