Credit Control Manager

Adaptable Recruitment; Liverpool; Hybrid; GBP 41,000 - 50,000; Full time

Benefits offered by this job

Life Insurance

Income protection insurance

25 days holiday + BH

Option to buy and sell holidays

Hybrid working

Job summary

Adaptable Recruitment are delighted to be working with a reputable Liverpool based business that is recruiting a high calibre Credit Control Manager to join their finance team. The role is hybrid, spanning Liverpool and Manchester with 3 days from home per week.

You will lead a team of four Credit Controllers, drive cash collection, manage ageing debt, and ensure best practice in credit control while collaborating with senior stakeholders.

Qualifications

• Proven experience managing a credit control team.
• Strong knowledge of end-to-end credit control and debt recovery processes.
• Experience managing aged debt, cash collection performance, and collection KPIs.
• Experience setting and monitoring client credit limits.

Responsibilities

• Lead, motivate and develop a team of four Credit Controllers, creating a high-performing environment.
• Manage team workloads, KPIs and collection targets to meet objectives.
• Oversee end-to-end credit control and debt recovery processes.
• Drive cash collection performance and reduce aged debt across client portfolio.
• Manage complex, sensitive, or escalated debtor matters.
• Set and monitor client credit limits for risk control.
• Build relationships with senior stakeholders to support debtor management.
• Challenge stakeholders when improvements are needed for better collection outcomes.
• Monitor debtor performance and identify risks and opportunities.
• Produce management information on aged debt, cash collections and team performance.
• Ensure compliance with policies and regulatory requirements on credit control and debt recovery.
• Identify and implement process improvements to enhance efficiency, reporting and collection performance.
• Support broader finance and working capital initiatives.

Skills

Credit control

Team leadership

Cash collection

Stakeholder management

Excel

Tools

Excel

Finance systems

Job description

Adaptable Recruitment are delighted to be working with a reputable Liverpool based business who is looking to recruit a high calibre Credit Control Manager to join their team. You will work a hybrid model across Liverpool and Manchester with 3 days from home per week.

Salary and Benefits

Up to £45k DOE

Hybrid working ( 2 days in office)

Life Insurance and Income protection insurance

25 days holiday + BH

Option to buy and sell holidays

Job duties and responsibilities

• Lead, motivate and develop a team of four Credit Controllers, creating a high-performing and collaborative environment.
• Manage team workloads, performance, KPIs and collection targets to ensure business objectives are achieved.
• Oversee the end-to-end credit control and debt recovery process.
• Drive cash collection performance and reduce aged debt across the firm's client portfolio.
• Manage and resolve complex, sensitive and escalated debtor matters.
• Set, monitor and maintain client credit limits, ensuring effective credit risk management.
• Build strong relationships with senior stakeholders to support effective debtor management and cash collection.
• Challenge stakeholders appropriately where action is required to improve collection outcomes.
• Monitor debtor performance and identify emerging trends, risks and opportunities.
• Produce and analyse management information relating to aged debt, cash collections and team performance.
• Ensure compliance with firm policies, procedures and regulatory requirements relating to credit control and debt recovery.
• Identify and implement process improvements to enhance efficiency, reporting and collection performance.
• Support wider finance and working capital initiatives across the firm.

About you

• Proven experience managing, coaching and developing a credit control team.
• Strong knowledge of the end-to-end credit control and debt recovery process.
• Experience managing aged debt, cash collection performance, debtor portfolios and collection KPIs.
• Experience setting, monitoring and maintaining client credit limits.
• Confidence working with and influencing senior stakeholders.
• Strong communication and relationship management skills, with the ability to challenge constructively where appropriate.
• Experience dealing with complex, sensitive or escalated client accounts.
• Excellent organisational and prioritisation skills.
• Strong analytical and reporting capabilities.
• Advanced Excel skills and experience using finance and reporting systems.
• Commercial awareness and a strong understanding of how credit control contributes to revenue generation and working capital management.
• Ability to work flexibly across Liverpool and Manchester, attending each office at least once per week.