Credit Controller

Confidential; Blackburn; Hybrid; GBP 28,000 - 29,000; Full time

Benefits offered by this job

Free on-site parking

Hybrid work after probation

Flexible core hours

Job summary

Confidential is seeking an experienced Credit Controller in Blackburn to manage a high-volume portfolio from a hybrid setup (3 days in office, 2 days from home after probation). You will drive end-to-end credit control, chase payments, and collaborate with Sales, Operations and Customer Service to optimise cash flow.

The role requires strong credit control experience, excellent Excel skills, and a proactive, target-driven approach. On-site parking is available with flexible hours.

Qualifications

• Proven credit control experience in a high-volume ledger environment.
• Strong organisational skills with the ability to prioritise workload and maximise cash collection.
• Excellent communication, problem-solving and dispute-resolution skills.
• Good Microsoft Excel skills with strong attention to detail and accuracy.

Responsibilities

• Own a high-volume portfolio of customer accounts and manage end-to-end credit control and collections.
• Pursue outstanding payments via phone and email; negotiate payment plans per policy.
• Collaborate with Sales, Operations and Customer Service to resolve queries and enable timely payments.
• Process and allocate incoming payments; keep ledgers accurate and up-to-date.
• Maintain records of credit control activity, customer communications and actions.
• Produce and review aged debtor reports and monitor portfolio performance.
• Attend debtor meetings and manage escalations; protect customer relationships.
• Provide support to team leaders on escalated accounts and wider projects.

Skills

Credit control experience

Organisational skills

Communication

Problem-solving

Dispute resolution

Target-driven

Attention to detail

Tools

SAP B1

Job description

Credit Controller

Location: Blackburn
Salary: Up to £29,000 per annum
Job Type: Full-time, Permanent
Working Pattern: Hybrid - 3 days in the office / 2 days working from home after probation

Client Details

We are currently recruiting for an experienced and motivated Credit Controller to join a growing finance team in Blackburn.

Description

The key responsibilities of a Credit Controller will include:

• Full ownership of a high-volume portfolio of customer accounts, managing the end-to-end credit control and collections process to maximise cash flow.
• Proactively pursue outstanding and overdue payments via telephone and email, resolving complex queries efficiently to reduce aged debt and consistently achieve collection targets, including negotiating payment plans in line with company policy.
• Work collaboratively with Sales, Operations and Customer Service teams to resolve account queries, remove payment barriers and facilitate timely customer payments.
• Accurately process and allocate incoming payments, ensuring customer accounts and ledgers are maintained to reflect an accurate and up-to-date financial position.
• Maintain comprehensive and accurate records of all credit control activity, customer communications, account statuses and collection actions.
• Produce and review regular aged debtor reports, monitoring portfolio performance and identifying overdue, high-value and potentially high-risk accounts requiring further action.
• Attend debtor meetings and manage escalated accounts, working proactively to resolve disputes and secure payment while maintaining strong and professional customer relationships.
• Provide support to the Credit Control Team Leader and Credit Control Manager on escalated accounts, ad-hoc tasks and wider credit control projects as required.

Profile

A successful Credit Controller will have:

• Proven credit control experience within a high-volume, high-value ledger environment.
• Strong organisational skills with the ability to prioritise workload and maximise cash collection.
• Excellent communication, problem-solving and dispute-resolution skills.
• Good Microsoft Excel skills with strong attention to detail and accuracy.
• Proactive, target-driven and results-focused approach.
• Flexible, enthusiastic and positive can-do attitude.
• Experience with SAP B1 is desirable.

Job Offer

• A salary range between £28,000 - £29,000 per annum
• Full time, permanent role
• Hybrid working - 3 days in office / 2 days working from home after probation pass
• Flexible core working hours
• Free on-site parking
• Growing and exciting business - opportunities to grow and progress