Credit Control Associate

RSA Group; Halifax; Ibrido; GBP 22.000 - 32.000; Tempo pieno

Vantaggi offerti da questo lavoro

Annual discretionary bonus

Up to 11% pension contributions

Hybrid working + flexible hours

25 days annual leave + bank holidays +

Descrizione del lavoro

RSA Group in Halifax is seeking a Credit Control specialist to manage broker accounts, collect premiums to terms, and minimise debt exposure while ensuring accurate cash allocation. You will interact with internal and external customers to maintain high service levels.

You will identify and resolve issues to maximise collection activity and policy accuracy, planning daily tasks to investigate financial transactions, prioritise workloads, and work both autonomously and with a team.

Competenze

• Experience collecting premiums to terms and minimising debt exposure.
• Strong cash allocation and account reconciliation abilities.
• Excellent customer service and communication skills.

Mansioni

• Manage workload of broker accounts and collect premiums according to terms.
• Perform cash allocation and reconciliation to ensure accurate debt position.
• Interact with internal/external customers to maintain high service levels.
• Identify and resolve issues to maximise collection activity and policy accuracy.
• Plan and prioritise daily activities to investigate financial transactions.
• Engage with customers and colleagues to maintain open communication and quick issue resolution.
• Demonstrate ownership, work independently when needed, and collaborate as a team.

Conoscenze

Broker accounts

Premium collection

Cash allocation

Customer service

Issue resolution

Time management

Communication skills

Teamwork

Prioritisation

Descrizione del lavoro

This an exciting opportunity to join our Credit Control team based in Halifax You'll make an impact by:

• Managing a workload of Broker accounts, collecting premium to terms to minimise debt exposure & risk.
• Cash allocation & reconciliation of broker accounts to ensure accurate account & debt position.
• Dealing directly with internal and/or external customers to deliver high standard of customer service.
• Active identification and resolution of issues arising to maximise collection activity & accuracy of policy records.
• Planning & prioritising your daily activities to investigate financial transactions and identify and influence solutions to problems/barriers arising.
• Engaging with customers and colleagues to maintain open lines of communication, ensure mutual understanding and the prompt resolution of issues arising
  Highly self-motivated with the ability to take ownership and work independently
• Ability to work both autonomously and collaboratively as part of a team
• Good time management skills, with evidence of meeting deadlines
• Effective influencing and communication skills
• Demonstrate the ability to prioritise workloads and manage competing demands efficiently
  Intact Insurance is the new name for RSA in the UK, Ireland, and across Europe. It's a new name and a new way to do business. Backed by global expertise and a commitment to service that feels different, we're focused on making insurance simpler, faster, and more responsive.

Shape the future

We're leading a transformation in insurance helping people, businesses and society prosper in good times and be resilient in bad times. When you join us, you're not just taking a job, you're stepping into a career where you can make a real difference. Grow with us We're customer-driven, community-focused, and committed to helping our people grow. Whether you're early in your journey or bringing years of experience, we'll support you with the tools, flexibility, and opportunities to thrive.

Being part of our team means you'll have the support and freedom to bring your best self to work each day. As a permanent member, here's what you can look forward to:

• Annual discretionary bonus
• Up to 11% pension contributions
• Hybrid working + flexible hours
• 25 days annual leave + bank holidays + buy/sell options
• Health & wellbeing + virtual GP
• Career development and mentoring
• Inclusive culture + employee networks
• Share investment options