Credit Control Assistant

ramsayhealthcare; Ashtead; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Private medical cover

Pension scheme

Employee assistance programme

Cycle to work

Subsidised staff restaurant

Job summary

Ramsay Health Care UK is seeking a Credit Control Assistant at Ashtead Hospital. You will be the first contact for patients with account queries, process payments, and help manage outstanding balances while upholding high standards of customer care.

Within the Private Finance Hub, you will handle payments, maintain patient records across systems, and liaise with hospital teams to resolve queries, ensuring GDPR and information governance requirements are met.

Qualifications

• Previous customer service experience.
• Strong communication and interpersonal skills.
• Good IT and data entry skills.
• Excellent attention to detail.
• Ability to manage your own workload and work effectively within a team.

Responsibilities

• Handle inbound and outbound patient calls relating to balances, payments, quotations, and account queries.
• Process debit and credit card payments accurately and securely.
• Maintain accurate patient records across multiple systems.
• Respond to email enquiries and resolve account-related issues.
• Support the collection of outstanding debt while maintaining a positive patient experience.
• Liaise with hospital teams, consultants, insurers, and colleagues to resolve queries.
• Ensure compliance with GDPR, PCI-DSS, and information governance requirements.
• Contribute to team objectives, service standards, and continuous improvement initiatives.

Skills

Customer service

Communication

Data entry

Attention to detail

Workload management

Job description

Credit Control Assistant

Ashtead Hospital - Ashtead

Full Time - 37.5 Hours

At Ramsay Health Care UK, we're passionate about delivering outstanding patient experiences. We are looking for a customer-focused and organised Credit Control Assistant to join our Private Finance Hub and play a key role in supporting patients throughout their financial journey.

This is an excellent opportunity for someone with strong customer service skills who enjoys helping people, resolving queries, and working in a fast-paced environment where attention to detail and professionalism are essential.

The Role

As a Credit Control Assistant, you will be the first point of contact for patients contacting the Private Finance Hub. You will support patients with account enquiries, process payments, and help manage outstanding balances while delivering a high standard of customer care.

Key Responsibilities

• Handle inbound and outbound patient calls relating to balances, payments, quotations, and account queries.
• Process debit and credit card payments accurately and securely.
• Maintain accurate patient records across multiple systems.
• Respond to email enquiries and resolve account-related issues.
• Support the collection of outstanding debt while maintaining a positive patient experience.
• Liaise with hospital teams, consultants, insurers, and colleagues to resolve queries.
• Ensure compliance with GDPR, PCI-DSS, and information governance requirements.
• Contribute to team objectives, service standards, and continuous improvement initiatives.

What We're Looking For

You’ll be a confident communicator with a genuine commitment to delivering excellent customer service and helping people find solutions.

Essential:

• Previous customer service experience.
• Strong communication and interpersonal skills.
• Good IT and data entry skills.
• Excellent attention to detail.
• Ability to manage your own workload and work effectively within a team.

Desirable:

• Telephone-based customer service or contact centre experience.
• Experience processing customer payments.
• Experience handling sensitive financial conversations.Experience within healthcare, finance, or customer contact environments.
• Knowledge of GDPR and confidentiality requirements.

Why Join Us?

Health, Wellbeing & Financial Security

• Private Medical Cover, with the option to add your partner and dependants
• Discounted Bupa Dental Insurance
• Life Assurance (Death in Service) x3 your base salary
• Private Pension, with Ramsay matching up to 5% after a qualifying period
• Employee Assistance Programme

Work-Life Balance

• 25 days annual leave + bank holidays, with the option to buy or sell additional days
• Flexible shift patterns, where possible
• Family friendly policies including enhanced parental leave
• Volunteer leave to support causes that matter to you

Career Development & Recognition

• Training and Development via the Ramsay Academy to support your career development
• Colleague recognition programme to celebrate our people

Lifestyle & Everyday Perks

• Access to our benefits platform, offering a wide range of discounts
• Cycle2Work scheme
• Subsidised staff restaurant, where possible
• Free parking on site, where possible

About Us:

Ramsay Health Care UK is a well-established global hospital group with over 60 years' experience. We are a global provider operating in 8 countries with 88,000 staff who treat 8 million patients each year. It is well respected within the healthcare industry and is one of the leading providers of independent hospital services in England. We are well known for our strong, long-standing relationship with the NHS.

We love people with a positive, "can do" attitude who want to make a difference in their work. "Our employees are Ramsay." The skills and commitment of our employees forms the basis for our success.

We know our people are our greatest asset, our business is growing and we would like you to join us. "The Ramsay Way" culture recognises that people - staff and doctors - are Ramsay Health Care's most important asset and this has been key to our ongoing success.

We are proud of our 'Speak Up for Safety' programme and ensure that the patient is at the heart of everything we do. Join us and have more 'Time to Care'.

We are committed to equality of opportunity for all.

We value your application and welcome any questions you may have prior to applying. Please be advised that we reserve the right to close our advertisements prior to the announced closing date to ensure a quality recruitment process.

To ask any questions before applying please contact Amy on [e-mail].

Please note - we are unable to accept applications via email.

We care. It's more than what we do, it's who we are. Everything we do is about striving to deliver the best care. And it's a belief t