Credit Control

Confidential; West Kirby; Hybrid; GBP 32,000 - 42,000; Full time

Job summary

Confidential is seeking an experienced Credit Controller to join a busy finance team based in Liverpool. The role focuses on managing the full credit control function and ensuring timely collection of outstanding debt across a varied ledger.

You will communicate confidently with clients, maintain relationships and uphold company credit terms. You will work in a hybrid environment, prioritise a high-volume workload, and collaborate with sales, operations and customer service to resolve queries

Qualifications

• Proven experience in a Credit Control role.
• Strong communication skills - telephone, email and letters.
• Highly organised with ability to prioritise a busy workload and meet deadlines.
• Proficient in accounting software and Microsoft Excel.
• Team player who can work independently and use initiative.

Responsibilities

• Manage a busy ledger, proactively chasing invoices by phone, email and letter within credit terms.
• Build and maintain relationships with clients to resolve payment queries and disputes.
• Monitor debtor accounts and reduce overdue balances per policy.
• Allocate cash receipts and reconcile accounts regularly.
• Prepare aged debtor reports and present updates to finance and senior management.
• Liaise with sales, operations and customer service to resolve billing queries.
• Assess creditworthiness of new and existing customers and recommend credit limits.
• Support month-end processes and regular reporting.

Skills

Credit control

Communication

Organization

Excel

Independent work

Tools

Accounting software

Microsoft Excel

Job description

The Role

We are looking for an experienced and proactive Credit Controller to join a busy finance team based in Liverpool. This is a key role within the business, responsible for managing the full credit control function and ensuring the timely collection of outstanding debt across a varied ledger.

You will be a confident communicator who is comfortable building relationships with clients while maintaining firm control over outstanding balances. You will bring a methodical approach to your work, a strong eye for detail, and the ability to manage a high-volume workload without losing sight of the bigger picture.

Key Responsibilities

• Manage a busy ledger, proactively chasing outstanding invoices by telephone, email, and letter in line with agreed credit terms.


• Build and maintain strong relationships with clients, resolving payment queries and disputes efficiently and professionally.


• Monitor debtor accounts and escape overdue balances in line with company policy.


• Allocate cash receipts accurately and reconcile accounts on a regular basis.


• Prepare aged debtor reports and present updates to the finance team and senior management.


• Liaise with internal teams including sales, operations, and customer service to resolve billing queries and disputes.


• Assess the creditworthiness of new and existing customers, recommending credit limits where appropriate.


• Support the wider finance team with month-end processes and reporting as required.

What We Are Looking For

• Proven experience in a Credit Control role, with a track record of successfully reducing debtor days and managing a high-volume ledger.


• Strong communication skills - you are confident on the telephone and in writing, and can handle difficult conversations professionally and calmly.


• Highly organised, with the ability to prioritise a busy workload and meet deadlines consistently.


• Proficient in accounting software and Microsoft Excel.


• A team player who is also capable of working independently and using their own initiative.

What's On Offer

• Hybrid working with flexibility built in.


• A stable, permanent role within a well-established business.


• Supportive finance team with real opportunities to develop your career.


• Competitive benefits package including pension and holiday allowance.