Credit Control

Confidential; Portsmouth; Hybrid; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Flexible working

Onboarding & training

Supportive team environment

Free parking

Job summary

Confidential, based in Portsmouth, is seeking a Credit Control professional for an initial 3-month contract with extension potential. You will manage receivables, engage customers to secure payments, and work with sales and finance to optimise collections.

The role emphasises compliance with FCA regulations and ethical credit practices. The ideal candidate will bring experience in credit control or accounts receivable, strong communication, and a proactive, results-driven approach.

Qualifications

• Experience in credit control, accounts receivable, or customer service.
• Strong organisational skills and attention to detail.
• Ability to communicate professionally and empathetically while managing collections.

Responsibilities

• Ensure timely receivables and maintain healthy cash flow.
• Engage with customers through multiple channels to facilitate prompt payments.
• Collaborate with sales and finance to optimise collection processes.
• Support vulnerable customers with compliant, empathetic credit handling.
• Address billing disputes promptly to reach fair resolutions.
• Ensure all activities align with FCA regulations and ethical credit management.

Skills

Communication

Credit control

Accounts receivable

Customer service

Organisational skills

Attention to detail

Proactive

Target driven

Job description

Join a reputable financial services company based in Portsmouth, committed to delivering exceptional customer services within a vibrant, inclusive, and forward-thinking culture.

As part of a growing organisation recognised for its integrity and dedication to employee development, you will play a vital role in managing customer credit accounts, ensuring smooth cash flow and fostering positive relationships. The role is initially offered for a period of 3 months with the possibility of extension.

What the Credit Control role involves:

• - Ensure timely receivables and maintain healthy cash flow
• - Engaging with customers through various channels to facilitate prompt payments and understanding their needs
• - Collaborating with sales and finance teams to optimise collection processes and outcomes
• - Supporting vulnerable customers by applying empathetic and compliant approaches
• - Addressing billing disputes efficiently, aiming for fair resolutions
• - Ensuring all activities align with FCA regulations, prioritising ethical and compliant credit management

Suitable Candidate for the Credit Control vacancy:

• - Demonstrates excellent communication skills, with a professional approach to customer engagement
• - Has experience in credit control, accounts receivable, or customer service
• - Shows strong organisational skills, with meticulous attention to detail
• - Possesses a proactive and results-driven attitude focused on achieving targets

Additional benefits and information for the role of Credit Control:

• - Flexible working arrangements to support work-life balance following training
• - Comprehensive onboarding and ongoing training
• - Supportive team environment fostering collaboration and innovation
• - Free parking
• - Salary will be dependent on experience

We are committed to equal opportunity employment and do not discriminate on any protected characteristics.