Credit & Collections Specialist

Ornua Co-operative Limited; Nantwich; Hybrid; GBP 25,000 - 27,000; Full time

Job summary

An established industry player is seeking a Credit and Collections Specialist to enhance its Finance department. In this dynamic role, you will be instrumental in ensuring timely cash collections, managing customer accounts, and collaborating with various teams to resolve issues. This position offers a unique opportunity to contribute to a mission-driven organization committed to growth and innovation. With a strong focus on employee development, you will enjoy a culture that fosters continuous learning and career progression. Join a forward-thinking team that values diversity and inclusion, and help shape a sustainable future in the dairy industry.

Benefits

33 days holiday

Pension Scheme

Discounted company shop

Site Physio

Enhanced Maternity and Paternity

Confidential Employee Assist Programme

Bike and Tech Scheme

Qualifications

• AAT qualification preferred or practical experience in finance.
• Experience with ERP systems and proficiency in Excel required.

Responsibilities

• Manage daily cash collection and allocation activities.
• Review sales orders and monitor compliance with financial policies.
• Support the team with credit queries and complete reports.

Skills

Communication Skills

Cash Collection

Cash Allocation

Problem-Solving

Customer Service

Education

AAT qualified or part-qualified

Experience in finance role

Tools

ERP systems (Infor, SAP, Sage)

Microsoft Excel

Job description

Reporting to: Credit and Collections Manager

Hours: 37.5 hours per week

Salary: Between £25,000 and £27,000 per annum depending on experience

Benefits: 33 days holiday (including BH), Pension Scheme, Discounted company shop, Site Physio, Enhanced Maternity and Paternity, Confidential Employee Assist Programme, Bike and Tech Scheme and many more.

Ornua (meaning “new gold”) is Ireland’s largest exporter of Irish dairy products, proudly bringing the unique taste of Irish dairy to the world for over 55 years.

Are you a Credit and Collections Specialist looking for the challenge of taking a mission-driven organisation to its next level of success?

Ornua is actively seeking a Credit and Collections Specialist to join our Finance department as we continue our growth trajectory. As our next Credit and Collections Specialist, you will play a key role in supporting the Credit and Collections Manager in strengthening and developing a strong internal collections environment.

This role will sit within a shared services model with a dotted line to the finance services department, which will be made up of team members across Credit and Collections and Accounts Payable within the sites. The role will have a hard line through to the Credit and Collections Manager, who reports to the Financial Controller at OIEUK.

We invest in our people and foster a culture of continuous learning and improvement, which enables fantastic career progression and internal mobility within the Finance Services department and wider organisation.

Why Ornua?

• Ornua operates from 10 business units worldwide, including 16 production facilities, and has sales and marketing teams working in-market across all four corners of the globe.
• The Group is structured across two divisions: Ornua Foods and Ornua Ingredients.
• Ornua Ingredients is responsible for the procurement of Irish and non-Irish dairy products and for the sale of dairy ingredients to food manufacturers and foodservice customers across the world.
• Our co-operative ethos lies at the heart of how we do business as a purpose and values-led organisation, creating value for Irish dairy farming families.
• Our Values lie at the core of everything we do. Our five values encourage us to Seek and Embrace New Ideas, Make It Happen, Be Our True Selves, Show You Care, and Achieve Great Things Together.
• We invest in our people and foster a culture of continuous learning and improvement.
• Dynamic Working policy in place which facilitates flexible hours and hybrid working.
• Career Progression including Global Mobility opportunities.
• Comprehensive Benefits with regional specific offerings.

Why This Role Is Valuable:

• Daily cash collection activities, proactively ensuring cash is received as invoices fall due (On team rotation).
• Daily cash allocation (Each team member will have set customers they oversee).
• Reviewing sales orders that do not initially pass internal credit checks sent to CC Manager to review.
• Daily issue of sales invoices to customers, along with statements as required.
• Regular dialogue with customers to identify errors and swift follow-up with the sales, supply chain, and technical teams to resolve issues and queries.
• Monitoring of performance against agreed KPIs, such as % of invoices overdue working with Finance Services’ team.
• Monitoring of compliance with financial policies and procedures.
• Supporting the Orders team with credit/queries to ensure the customer pays on time.
• Completion of Weekly Aged Debtors report for review by Credit and Collections Manager (On team rotation).
• Completion of Month End Control accounts for review by Credit and Collections Manager (on Rotation).
• Completion of the Customer Set Up Process and customer changes to master data for review by the Credit Collections Manager.
• Attendance of the weekly team meeting to work through issues to ensure prompt resolution.
• Attendance of the Sales/Finance team meeting to work together on customer issues across the site.
• Ensuring GDNI and Customer returns are reviewed weekly and controlled between the team.
• Other ad-hoc duties and reporting requirements as assigned by the Credit and Collections Manager.

What You Bring To The Role:

• AAT qualified or part-qualified preferred or demonstrable and practical experience in a finance role, preferably Accounts Receivable.
• Experience of working with an ERP system, such as Infor, SAP, Sage.
• Proficient in Microsoft office software, most importantly Microsoft Excel.
• Excellent communication skills required, both internally and externally, using telephone or email to suit the circumstances.

Ornua has ambitious growth plans and we’re building a team to help enable and accelerate that growth. We are looking for people who share our values, are curious, forward-looking, take ownership, and work together to build a future for themselves and Ornua.

Ornua values diversity and inclusion and welcomes applications from candidates with diverse backgrounds. We also strongly encourage women and other underrepresented groups in the manufacturing industry to apply. Your unique perspectives and experiences are highly valued and will be instrumental in driving our company’s continued success. Join us in shaping a more innovative, inclusive, and sustainable future.

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