Collections Specialist

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As a Collections Specialist

You will be providing high quality support to our customers. Your aim will be to understand a customer's circumstances and offer the appropriate sustainable support for customers in financial difficulties or experiencing vulnerabilities. You will handle inbound and outbound enquiries from customers at all stages of arrears.

Responsibilities include:

• Dealing with inbound and outbound calls from customers regarding early or late-stage arrears on regulated and unregulated accounts.
• Listening, questioning, and understanding the root cause of a customer's financial situation to identify their needs.
• Resolving customer enquiries to completion, aiming for first contact resolution where possible.
• Identifying and attempting to resolve potential customer complaints.
• Understanding the needs of vulnerable customers and arranging appropriate support, including signposting to relevant organizations.

Qualifications

Essential:

• Exceptional customer service and communication skills, with a focus on minimizing customer effort.
• A clear understanding of what good customer outcomes look like.
• An empathetic approach through active listening and effective questioning.
• Excellent attention to detail.
• Ability to work under pressure.

Additional Information

Benefits of working at Together include:

• 26 days holiday (plus bank holidays), increasing with service.
• Buy & sell holidays.
• Discretionary annual bonus.
• Matched pension contributions.
• Life assurance, critical illness cover, health cash plan, private medical insurance.
• Access to company holiday homes, travel season ticket loans, ride to work scheme, free local gym access, and discounts at local bars/restaurants.

We are committed to diversity and inclusion, embracing differences and supporting our colleagues. We aim to build a team that reflects various backgrounds, perspectives, and skills.

Note: All successful applicants will undergo employment reference, financial, and criminal record checks.