Creative Operations Lead: Workfront & Data Insights

BOOTS; Greater London; On-site; GBP 65,000 - 90,000; Full time

Job summary

Boots' The B-Hive unit seeks a Creative Operations Manager to own and optimise systems, data and tech that move work through the in-house creative agency. You will manage Adobe Workfront, build reports, and drive data-led improvements across workflows and asset management.

You will collaborate with IT and Adobe ecosystem partners, while supporting billing and governance, and delivering training to ensure consistent system usage.

Qualifications

• Adobe Workfront administration, workflows, templates, forms, fields, dashboards, user access, governance.
• Build and maintain Workfront reports and dashboards across utilisation, forecasting, workload and commercial performance.
• Identify opportunities to simplify and automate processes, improve system adoption and make tools work better together.
• Support AEM Assets and Content Hub, metadata, asset workflows, governance and Workfront integrations.
• Support billing, PO, invoice and freelance recharge processes, ensuring accurate data and robust financial reporting.
• Oversee agency systems, licences, subscriptions and access, collaborating with IT and partners.
• Keep up with Adobe releases and new functionality, proactively testing and implementing improvements.
• Create guidance and training to help teams use systems effectively and consistently.

Responsibilities

• Adobe Workfront: Admin and optimisation of workflows, templates, forms, fields, dashboards, access and governance.
• Reporting & insight: Build dashboards on utilisation, forecasting, workload and commercial performance.
• Workflow optimisation: Simplify and automate processes, improve system adoption.
• AEM & asset management: Support assets, Content Hub, metadata and workflows, integrations.
• Commercial operations: Support billing, PO, invoice and freelance recharge processes.
• Technology & governance: Oversee agency systems, licences, access, working with IT and partners.
• Continuous improvement: Track Adobe releases, test and implement improvements.
• Training & adoption: Create training to help teams use systems effectively.

Skills

Adobe Workfront

Reporting & insight

Workflow optimisation

AEM & asset management

Commercial operations

Technology & governance

Continuous improvement

Training & adoption

Job description

Boots' The B-Hive unit seeks a Creative Operations Manager to own and optimise systems, data and tech that move work through the in-house creative agency. You will manage Adobe Workfront, build reports, and drive data-led improvements across workflows and asset management.

You will collaborate with IT and Adobe ecosystem partners, while supporting billing and governance, and delivering training to ensure consistent system usage.