Creative Operations Manager, Tech, Systems & Data, The B-Hive

The Boots Company PLC; Nottingham; On-site; GBP 55,000 - 75,000; Full time

Benefits offered by this job

Boots Pension Plan

Employee discounts

Parental leave pay

TELUS Health counselling

Job summary

The Boots Company PLC, in conjunction with The B-Hive, seeks a Creative Operations Manager to own and optimise systems, data and tech across Adobe Workfront, AEM Assets and Content Hub. You will build reports, dashboards and governance to drive smarter, data-led creative operations in the Boots/No7 ecosystem.

You’ll lead workflow automation, collaborate with IT and external partners, and contribute to continuous improvement and training to maximise tool adoption.

Qualifications

• Adobe Workfront: admin/optimisation (workflows, forms, fields, dashboards)
• Reporting: build dashboards across utilisation, forecast, workload and performance
• Workflow: identify opportunities to simplify and automate
• AEM Assets/Content Hub: metadata, asset workflows, governance
• Billing/invoicing: support invoicing & freelance recharge with robust reporting
• Technology governance: oversee licenses, subscriptions, access with IT teams
• Continuous improvement: monitor Adobe releases and implement enhancements
• Training/adoption: create guidance and training for teams

Responsibilities

• Own admin and optimisation of Adobe Workfront including workflows, templates and dashboards.
• Build and maintain Workfront reports across utilisation, forecasting and workload.
• Identify opportunities to simplify and automate workflows.
• Support AEM Assets and Content Hub, including metadata and governance.
• Support billing, PO, invoicing and freelance recharge with robust financial reporting.
• Oversee agency systems, licences, subscriptions and access with IT and partners.
• Keep up with Adobe releases and implement improvements.
• Create guidance and training to help teams use systems effectively.

Skills

Adobe Workfront

Reporting & insights

Workflow automation

AEM Assets

Content Hub

Billing & invoicing

Licences management

IT coordination

Job description

Creative Operations Manager, Tech, Systems & Data, The B-Hive

Nottingham OR London

Closing date: 30th September 2026

About the Role

The B-Hive is an in-house creative agency bringing to life the creative needs of some of the most recognizable brands in the beauty industry including No7, Soap & Glory, Liz Earle and Boots own brand. We combine the capability of an external creative and production team, with the speed, flexibility, and in-depth brand knowledge of an in-house set-up, underpinned by years of experience dedicated to Boots and No7 Beauty Company. Reporting to the Head of Creative Operations, you’ll own and optimise the systems, data and tech that underpin how work moves through B-Hive, helping us become a smarter, more efficient and data-led creative agency. Strong, hands‑on Adobe Workfront experience is mandatory. You’ll be confident administering and optimising Workfront, building reports and dashboards, interrogating data and using it to improve workflows and decision‑making. You’ll also support our wider Adobe ecosystem, including AEM Assets and Content Hub.

Key responsibilities

• Adobe Workfront: Own admin and optimisation, including workflows, templates, forms, fields, dashboards, user access and governance.
• Reporting & insight: Build and maintain Workfront reports and dashboards across utilisation, forecasting, workload and commercial performance, turning data into actionable insight for agency leadership.
• Workflow optimisation: Identify opportunities to simplify and automate processes, improve system adoption and make our tools work better together.
• AEM & asset management: Support AEM Assets and Content Hub, including metadata, asset workflows, governance and Workfront integrations.
• Commercial operations: Support billing, PO, invoice and freelance recharge processes, ensuring accurate data and robust financial reporting.
• Technology & governance: Oversee agency systems, licences, subscriptions and access, working closely with IT, Adobe and other technology partners.
• Continuous improvement: Keep on top of Adobe releases and new functionality, proactively identifying, testing and implementing improvements.
• Training & adoption: Create guidance and training to help teams use our systems effectively and consistently.

What you'll need to have (Our Must-Haves)

• Adobe Workfront: Own admin and optimisation, including workflows, templates, forms, fields, dashboards, user access and governance.
• Reporting & insight: Build and maintain Workfront reports and dashboards across utilisation, forecasting, workload and commercial performance, turning data into actionable insight for agency leadership.
• Workflow optimisation: Identify opportunities to simplify and automate processes, improve system adoption and make our tools work better together.
• AEM & asset management: Support AEM Assets and Content Hub, including metadata, asset workflows, governance and Workfront integrations.
• Commercial operations: Support billing, PO, invoice and freelance recharge processes, ensuring accurate data and robust financial reporting.
• Technology & governance: Oversee agency systems, licences, subscriptions and access, working closely with IT, Adobe and other technology partners.
• Continuous improvement: Keep on top of Adobe releases and new functionality, proactively identifying, testing and implementing improvements.
• Training & adoption: Create guidance and training to help teams use our systems effectively and consistently.

Where Your Brilliance Can Take You

At Boots, we believe in your potential. You’ll have the opportunity to grow your skills and advance your career in a supportive environment that values your contributions.

Why Join Us?

We’re more than just a workplace; we’re a community. Our Employer Value Proposition is built on collaboration, trust, and progress. You’ll be part of a team that champions inclusion and values individuality.

Rewards Designed for You

• Boots Retirement Savings Plan (up to 12% company contribution)
• Generous employee discounts for you and a family member
• Enhanced maternity/paternity/adoption leave pay
• Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.

Who We Are

At No7 Beauty Company, we’re proud to create the best in beauty for everyone. Join us in our mission to deliver care, confidence, and connection in communities across the UK and Ireland.