Creative Account Lead — Client Services

Engine Recruitment; Essex; On-site; GBP 28,000 - 42,000; Full time

Job summary

Engine Recruitment in the United Kingdom is seeking an experienced agency-side Account Manager to act as the day-to-day link between clients and the agency, shaping briefs, nurturing relationships and delivering creative work with impact.

You will manage client accounts across multiple projects, translate business challenges into briefs, and collaborate with internal teams to ensure timely, profitable and high-quality outcomes.

Qualifications

• Proven experience in an agency-side account handling or client services role.
• Ability to take, interrogate and shape client briefs, then translate them into clear direction for creative, strategy led, digital and production team members.
• Confidence managing day-to-day client communication, status updates, timings, budgets, feedback and approvals.
• A good understanding of brand, campaign, content, digital and integrated marketing delivery.
• Commercial awareness, including an understanding of estimates, scopes, profitability, supplier costs and the importance of managing changes clearly.

Responsibilities

• Managing day-to-day client communication, meetings, contact reports, status updates and next actions.
• Writing or shaping creative briefs and ensuring internal teams have the clarity they need to deliver strong work.
• Preparing estimates, tracking budgets, flagging scope changes and supporting accurate billing or reconciliation.
• Presenting work, gathering feedback and helping clients make confident decisions.
• Spotting opportunities to add value, grow accounts and support proposals or pitches where needed.

Skills

Agency experience

Client management

Brief development

Budget awareness

Job description

Engine Recruitment in the United Kingdom is seeking an experienced agency-side Account Manager to act as the day-to-day link between clients and the agency, shaping briefs, nurturing relationships and delivering creative work with impact.

You will manage client accounts across multiple projects, translate business challenges into briefs, and collaborate with internal teams to ensure timely, profitable and high-quality outcomes.