Account Manager

Engine Recruitment; Ingatestone; On-site; GBP 28,000 - 38,000; Full time

Job summary

Engine Recruitment is seeking an experienced Account Manager to act as the day-to-day link between clients and the agency, shaping briefs and nurturing relationships while bringing creative ideas to life. This role suits someone with strong agency experience who values collaborative, client-focused work.

You’ll manage portfolios, translate client challenges into clear briefs for creative and production teams, and help drive outcomes that clients are proud of.

Qualifications

• Proven experience in an agency-side account handling or client services role, ideally within a creative, branding, advertising or integrated marketing agency
• Translate briefs into clear direction for creative, strategy led, digital and production teams
• Confidence managing day-to-day client communication, status updates, timings, budgets, feedback and approvals
• Understanding of brand, campaign, content, digital, social and integrated marketing delivery
• Commercial awareness, including estimates, scopes, profitability, supplier costs and changes management

Responsibilities

• Manage day-to-day client communication, meetings, reports, updates and next actions
• Write or shape creative briefs for internal teams to deliver strong work
• Prepare estimates, track budgets, flag scope changes, and support billing
• Present work, gather feedback and help clients make confident decisions
• Spot opportunities to add value, grow accounts and support proposals
• Oversee creative campaigns, brand communications, and digital marketing projects

Skills

Agency experience

Client relationship management

Brief writing

Budget management

Job description

Are you an agency-side Account Executive ready to step up, or an Account Manager looking for a broader client services role in a creative and marketing agency? We’re looking for a commercially minded, highly organised Account Manager who can act as the day-to-day link between clients and the agency, helping to shape briefs, nurture relationships and bring creative ideas to life. This role would suit someone with solid agency experience who wants to be part of a supportive, imaginative team that values great clients, enjoyable collaboration and work that produces meaningful outcomes.

What We’re Looking For

We’re keen to speak to people who understand how good agency relationships work: listening carefully, asking the right questions, spotting creative opportunities and helping clients feel valued at every stage. You’ll be confident managing client relationships, translating business or marketing challenges into clear agency briefs and working with internal teams to create thoughtful, effective work.

• Proven experience in an agency-side account handling or client services role, ideally within a creative, branding, advertising or integrated marketing agency
• The ability to take, interrogate and shape client briefs, then translate them into clear direction for creative, strategy led, digital and production team members
• Confidence managing day-to-day client communication, status updates, timings, budgets, feedback and approvals
• A good understanding of brand, campaign, content, digital, social and integrated marketing delivery
• Commercial awareness, including an understanding of estimates, scopes, profitability, supplier costs and the importance of managing changes clearly

You don’t need to know everything, but you should already have a strong grounding in agency account management and a genuine enthusiasm for great creative work. You’ll understand the value of a sharp brief, the importance of thoughtful client service and the satisfaction that comes from helping shape work that clients are proud of and audiences respond to.

What You’ll Be Doing

You’ll help manage a portfolio of client accounts and projects, acting as a trusted day-to-day contact for clients while working closely with senior client services, strategy, creative, digital, production and finance teams. From developing briefs and preparing estimates to coordinating feedback, supporting presentations and helping keep work on track, you’ll play a key role in making sure clients feel looked after and the agency delivers creative work with purpose, impact and craft.

• Managing day-to-day client communication, meetings, contact reports, status updates and next actions
• Writing or shaping creative briefs and ensuring internal teams have the clarity they need to deliver strong work
• Preparing estimates, tracking budgets, flagging scope changes and supporting accurate billing or reconciliation
• Presenting work, gathering feedback and helping clients make confident decisions
• Spotting opportunities to add value, grow accounts and support proposals or pitches where needed
• Creative campaigns and brand communications
• Print, literature and sales support materials
• Digital marketing, websites and content-led projects
• Social media and campaign activation
• Branding, positioning and pitch or proposal support
• Experiential, events or wider integrated marketing activity

You’ll have a clear appreciation of what clients value in a strong agency partner: care, clarity, creativity, sound judgement and a genuine commitment to producing work that makes a difference. You should be comfortable building rapport with clients, helping ideas develop constructively and working with colleagues to turn insight, strategy and creativity into outcomes that feel considered, effective and memorable.

Why This Role?

This is a great opportunity to join an established creative and marketing agency with a warm, collaborative culture and a genuine belief in making the work enjoyable as well as effective. You’ll work with valued clients across varied projects, gain exposure to the full agency process and develop as an agency-side Account Manager in a team that cares about relationships, ideas and outcomes. If you’re personable, proactive, creatively curious and ready to build your career in client services, we’d love to hear from you.

This job location is a general area location for the advert. This opportunity could suit people from the followiong areas.

• Brentwood.
• Southend
• Rayleigh
• Maldon
• Clacton
• Colchester
• Chelmsford
• Manningtree
• Ipswich
• Sudbury
• Braintree