Creatio CRM Specialist: Digital Transformation Lead

Sureserve Group; Greater London; Hybrid; GBP 54,000 - 66,000; Full time

Benefits offered by this job

Remote work

Life assurance

25 days + Bank holidays

Enhanced parental leave

Sureserve Benefits Hub

Virtual GP service

Employee Assistance Programme

Bike2Work Scheme

EV Car Scheme

Employee engagement events

Job summary

Sureserve Group is seeking a Creatio SME to shape how the business uses its CRM and customer service technology. Join the digital transformation team to optimise the Creatio platform within a busy contact centre environment.

You'll work with stakeholders to translate requirements into practical solutions, guiding ongoing optimisation and driving AI-driven initiatives to enhance customer experiences and operational efficiency. Remote work with occasional travel to national offices is offered.

Qualifications

• Hands-on experience with Creatio CRM (ideally v8.3+).
• Strong CRM and BPA understanding.
• Experience in contact centre or customer service contexts.
• Ability to translate business needs into practical system solutions.

Responsibilities

• Provide expert guidance on using Creatio out-of-the-box functionality.
• Translate business requirements into platform solutions with stakeholders.
• Support optimisation of contact centre processes, journeys and agent workflows.
• Configure and enhance workflows, automation, dashboards and platform features.
• Contribute to digital transformation and AI-driven initiatives to improve CX and efficiency.
• Advise on integrations between Creatio and other systems.
• Support users, troubleshoot issues and drive platform adoption.
• Create functional documentation and share knowledge with colleagues.

Skills

Creatio CRM

CRM

Agile delivery

Stakeholder mgmt

Technical translation

Tools

Creatio

Job description

Sureserve Group is seeking a Creatio SME to shape how the business uses its CRM and customer service technology. Join the digital transformation team to optimise the Creatio platform within a busy contact centre environment.

You'll work with stakeholders to translate requirements into practical solutions, guiding ongoing optimisation and driving AI-driven initiatives to enhance customer experiences and operational efficiency. Remote work with occasional travel to national offices is offered.