Craft Store Associate: Customer Experience & Brand Ambassador

Hobbycraft; Bedford; On-site; GBP 15,000 - 18,000; Part time

Benefits offered by this job

33 days holiday pro rata

25% colleague discount

Employee Support Programme

Inclusive and creative working环境

Job summary

Hobbycraft Bedford is seeking a Store Colleague to support the Store Management Team and deliver a welcoming, customer-focused experience on the shop floor. The role emphasizes brand values, great communication, and helping customers across craft products.

You will handle till operations, assist with stock replenishment and displays, and support Click and Collect while upholding health and safety standards.

Qualifications

• Retail experience is advantageous.
• Confident communicator delivering outstanding customer service.
• A passion for craft.
• Selling skills are advantageous.
• Stock replenishment and shelf maintenance.

Responsibilities

• Brand ambassador – you will be passionate about the Hobbycraft brand, embracing change in a positive and proactive way.
• Teamwork – you will build great working relationships with the team and treat individuals fairly and with respect at all times, adhering to our Equality, Diversity, Inclusion and Belonging policy.
• Customer Service – you will deliver outstanding customer service, putting the customer at the heart of everything you do. You will have excellent communication skills and interact with our customers, sharing your passion and knowledge of craft.
• Change – you have the flexibility to recognise change and approach it in a positive, proactive way.
• Policies and Procedures – you will comply with all Company policies and Health and Safety Regulations
• Shop Floor – you will deliver excellent standards and know what good looks like. You will be required to replenish stock, keeping the displays clean, full and tidy at all times. You may also assist in changing displays of stock.
• Cash Handling – Operating the till and accurately handling cash, credit/debit cards and gift cards transactions.
• Click and Collect – you will be required to assist with the Click and Collect process
• Stock Control – Being vigilant at all times to help minimise stock loss and ensure tagging processes are followed

Skills

Cash handling

Self-motivated

Teamwork

Customer service

Adaptability

Job description

Hobbycraft Bedford is seeking a Store Colleague to support the Store Management Team and deliver a welcoming, customer-focused experience on the shop floor. The role emphasizes brand values, great communication, and helping customers across craft products.

You will handle till operations, assist with stock replenishment and displays, and support Click and Collect while upholding health and safety standards.