Craft Store Ambassador - Gloucester

Hobbycraft; Gloucester; On-site; GBP 17,000 - 19,000; Part time

Benefits offered by this job

33 days holiday pro rata

40% colleague discount

Long service awards

Cycle2Work scheme

Discounted gym membership

Charity volunteer day

Employee Support Programme

Personal pension

High street discounts

Inclusive environment

Colleague social events

Job summary

Hobbycraft Gloucester is seeking a Store Colleague to join our team and help deliver a welcoming, customer-focused shopping experience. You will work with a friendly crew, handle till duties, assist customers with product knowledge and maintain displays to a high standard.

The role supports the Store Management Team and covers shifts listing Wednesday 13:00-17:00, Thursday 16:00-20:00, and Saturday 13:00-17:00, with pay at £12.21 per hour.

Qualifications

• Retail experience is desirable
• Confident communicator who can deliver outstanding customer service
• A passion for craft
• Selling skills are advantageous
• Stock replenishment

Responsibilities

• Brand ambassador – you will be passionate about the Hobbycraft brand, embracing change in a positive and proactive way
• Teamwork - you will build great working relationships with the team and treat individuals fairly and with respect at all times, adhering to our Equality, Diversity, Inclusion and Belonging policy
• Customer Service - you will deliver outstanding customer service, putting the customer at the heart of everything you do. You will have excellent communication skills and interact with our customers, sharing your passion and knowledge of craft
• Change - you have the flexibility to recognise change and approach it in a positive, proactive way.
• Policies and Procedures - you will comply with all Company policies and Health and Safety Regulations
• Shop Floor - you will deliver excellent standards and know what good looks like You will be required to replenish stock, keeping the displays clean, full and tidy at all times. You may also assist in changing displays of stock.
• Cash Handling - Operating the till and accurately handling cash, credit/debit cards and gift cards transactions.
• Click and Collect – you will be required to assist with the Click and Collect process
• Stock Control - Being vigilant at all times to help minimise stock loss and ensure tagging processes are followed
• Workshops – you may be required to host various workshops

Skills

Cash handling

Customer service

Craft passion

Stock replenishment

Selling skills

Job description

Hobbycraft Gloucester is seeking a Store Colleague to join our team and help deliver a welcoming, customer-focused shopping experience. You will work with a friendly crew, handle till duties, assist customers with product knowledge and maintain displays to a high standard.

The role supports the Store Management Team and covers shifts listing Wednesday 13:00-17:00, Thursday 16:00-20:00, and Saturday 13:00-17:00, with pay at £12.21 per hour.