Craft Coffee Champion – Customer Experience Barista

WHSmith Travel; Colchester; On-site; GBP 12,000 - 15,000; Part time

Benefits offered by this job

Pension scheme

Holiday entitlement

Employee discounts

Job summary

Costa Coffee in Colchester is seeking a Barista to deliver exceptional customer service and maintain store standards. You’ll work as part of a team to craft and serve a wide range of beverages and fresh products, while sharing knowledge about our menu and promotions.

This role emphasizes interacting with customers, meeting their preferences, and contributing to a fast-paced, friendly environment with strong teamwork and attention to detail.

Qualifications

• Interact with customers to understand their preferences and provide tailored recommendations.
• Deliver high standards of presentation and availability to maintain store quality.
• Showcase great product knowledge to upsell Costa Coffee offerings.
• Engage proactively with customers to identify needs and suggest suitable options.

Responsibilities

• Interact with customers to understand their favourite food and beverage preferences so they get the best experience on every visit
• Deliver ‘best in town’ standards through presentation standards, availability
• Have great product knowledge to sell and recommend our products and services to your customers.
• Proactively engage with customers to understand their needs and make recommendations
• Working as part of a winning Team: pulling together with other members in the team to adapt to what can be a changing fast pace environment.

Skills

Customer service

Teamwork

Product knowledge

Communication skills

Listening skills

Attention to detail

Job description

Costa Coffee in Colchester is seeking a Barista to deliver exceptional customer service and maintain store standards. You’ll work as part of a team to craft and serve a wide range of beverages and fresh products, while sharing knowledge about our menu and promotions.

This role emphasizes interacting with customers, meeting their preferences, and contributing to a fast-paced, friendly environment with strong teamwork and attention to detail.