Main - Costa Barista

WHSmith; Colchester; Sur place; GBP 18 000 - 24 000; Plein temps

Avantages offerts par ce poste

Employee discounts

Pension scheme

Holidays

Wellbeing support

Résumé du poste

Costa Coffee in Colchester is seeking a friendly Barista to join our team and deliver exceptional customer service while upholding our store standards. You will work with colleagues to craft great coffee, welcome customers, and ensure accurate order fulfillment in a fast-paced environment.

Applicants should be passionate about coffee, possess strong communication skills, and enjoy working in a collaborative team.

Qualifications

• Experience delivering great customer service.
• Ability to work as part of a team in a fast-paced environment.
• Strong communication and listening skills.

Responsabilités

• Interact with customers to understand preferences and provide tailored recommendations.
• Maintain store presentation and product availability to meet standards.
• Share product knowledge to upsell and promote offerings.
• Collaborate with colleagues to ensure smooth service across shifts.
• Contribute to a positive and efficient team atmosphere.

Connaissances

Customer service

Teamwork

Communication

Sales and recommendations

Description du poste

As a Barista at Costa Coffee, you'll provide exceptional customer service and as part of a team to deliver our fantastic store standards.

Costa Coffee offers over 40 beverage options that are hot, cold, and iced as well as offering fresh baked products in store, patisserie items, hot breakfast, and lunch on the go Costa Coffee prides itself on supporting the local community and giving back to its customers with a wealth of offers, loyalty and NHS discounts.

What being a Barista is all about?

• Interact with customers to understand their favourite food and beverage preferences so they get the best experience on every visit
• Deliver 'best in town' standards through presentation standards, availability
• Have great product knowledge to sell and recommend our products and services to your customers.
• Proactively engage with customers to understand their needs and make recommendations
• Working as part of a winning Team: pulling together with other members in the team to adapt to what can be a changing fast pace environment.

What our Stores would love to see.

• A passion for providing a great customer experience in your stores by Crafting Great coffee with your passion and energy for that Perfect Blend
• Good communication skills and Listening skills to understand then customers needs

• Great organisation skills plus strong attention to detail
• Able to work as part of a team, supporting your colleagues and helping to deliver the daily activities

How we reward our teams:

We know you'll work hard to make WH Smith a success and our customers happy, so as well as your salary, pension scheme, holidays Hourly paid 6.6 weeks including bank holidays and employee discounts (up to 50%),

we'll reward you with a range of deals from retail partners that will help you save money and make memories, whether a delicious meal, an adventurous day out, or tickets to see the latest blockbuster.

Whatever the future brings, our Employee Assistance Programme will support you with help and guidance for your wellbeing whether physical, mental or financial.