Café - Sales Assistant

WHSmith Careers; Birmingham; Híbrido; GBP 12.000 - 17.000; A tiempo parcial

Ventajas ofrecidas por este puesto de trabajo

Pension scheme

Cycle to work

Employee discounts

Holiday entitlement

Descripción de la vacante

WH Smith in the United Kingdom is seeking a friendly Barista to deliver exceptional customer service in a fast-paced store. You’ll prepare beverages, serve food, and ensure orders are accurate while maintaining cleanliness and shop standards.

You’ll work as part of a team, earn holidays and discounts, and develop product knowledge to suggest options to customers. The role offers flexible hours and opportunities to grow within our busy in-store coffee service.

Formación

• Passion for delivering great customer experience.
• Strong communication and listening skills.
• Ability to work well in a fast-paced team environment.

Responsabilidades

• Interact with customers to understand preferences and provide recommendations.
• Maintain store standards and ensure accurate order preparation and presentation.
• Share product knowledge to upsell and enhance customer experience.
• Collaborate with team to cover shifts and deliver efficient service.

Conocimientos

Customer service

Teamwork

Product knowledge

Upselling

Communication skills

Descripción del empleo

As a Barista at Smith’s Family Kitchen/Costa Coffee/DMC, you’ll provide exceptional customer service and as part of a team to deliver our fantastic store standards.

Smith’s Family Kitchen/Costa Coffee/DMC offers over 40 beverage options that are hot, cold, and iced as well as offering fresh baked products in store, patisserie items, hot breakfast, and lunch on the go Smith’s Family Kitchen/Costa Coffee/DMC prides itself on supporting the local community and giving back to its customers with a wealth of offers, loyalty and NHS discounts.

What being a Barista is all about?

• Interact with customers to understand their favourite food and beverage preferences so they get the best experience on every visit
• Deliver ‘best in town’ standards through presentation standards, availability
• Have great product knowledge to sell and recommend our products and services to your customers.
• Proactively engage with customers to understand their needs and make recommendations
• Working as part of a winning Team: pulling together with other members in the team to adapt to what can be a changing fast pace environment.

What our Stores would love to see.

• A passion for providing a great customer experience in your stores by Crafting Great coffee with your passion and energy for that Perfect Blend
• Good communication skills and Listening skills to understand then customers needs

• Great organisation skills plus strong attention to detail
• Able to work as part of a team, supporting your colleagues and helping to deliver the daily activities

How we reward our teams:

We know you’ll work hard to make WH Smith a success and our customers happy, so as well as your salary, pension scheme, cycle to work scheme, holidays Hourly paid 6.6 weeks including bank holidays and employee discounts (up to 50%),

we’ll reward you with a range of deals from retail partners that will help you save money and make memories, whether a delicious meal, an adventurous day out, or tickets to see the latest blockbuster.

Whatever the future brings, our Employee Assistance Programme will support you with help and guidance for your wellbeing whether physical, mental or financial.