Main - Costa Barista

WH Smith PLC; Colchester; Híbrido; GBP 12.000 - 18.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Employee discounts (up to 50%)

Pension scheme

Holidays

Descripción de la vacante

Costa Coffee in Colchester is seeking a Barista to deliver exceptional customer service and help maintain our store standards. You’ll be part of a friendly team and play a key role in crafting great coffee and pastries for every customer.

Engage with customers to understand their preferences, share product knowledge, and make personalized recommendations while thriving in a fast-paced environment. We offer employee discounts, pension, holidays, and wellbeing support.

Formación

• Strong customer service experience preferred.
• Excellent communication and listening skills.
• Ability to work well in a team and in a fast-paced environment.

Responsabilidades

• Interact with customers to understand preferences and offer recommendations.
• Maintain store standards and presentation of beverages and pastries.
• Show product knowledge to upsell and explain offerings.
• Collaborate with colleagues to ensure smooth service during peak times.
• Contribute to a welcoming store atmosphere and assistance with daily tasks.

Conocimientos

Customer service

Teamwork

Communication

Attention to detail

Descripción del empleo

As a Barista at Costa Coffee, you’ll provide exceptional customer service and as part of a team to deliver our fantastic store standards.

Costa Coffee offers over 40 beverage options that are hot, cold, and iced as well as offering fresh baked products in store, patisserie items, hot breakfast, and lunch on the go Costa Coffee prides itself on supporting the local community and giving back to its customers with a wealth of offers, loyalty and NHS discounts.

What being a Barista is all about?

• Interact with customers to understand their favourite food and beverage preferences so they get the best experience on every visit
• Deliver ‘best in town’ standards through presentation standards, availability
• Have great product knowledge to sell and recommend our products and services to your customers.
• Proactively engage with customers to understand their needs and make recommendations
• Working as part of a winning Team: pulling together with other members in the team to adapt to what can be a changing fast pace environment.

What our Stores would love to see.

• A passion for providing a great customer experience in your stores by Crafting Great coffee with your passion and energy for that Perfect Blend
• Good communication skills and Listening skills to understand then customers needs

• Great organisation skills plus strong attention to detail
• Able to work as part of a team, supporting your colleagues and helping to deliver the daily activities

How we reward our teams:

We know you’ll work hard to make WH Smith a success and our customers happy, so as well as your salary, pension scheme, holidays Hourly paid 6.6 weeks including bank holidays and employee discounts (up to 50%),

we’ll reward you with a range of deals from retail partners that will help you save money and make memories, whether a delicious meal, an adventurous day out, or tickets to see the latest blockbuster.

Whatever the future brings, our Employee Assistance Programme will support you with help and guidance for your wellbeing whether physical, mental or financial.