CPS Service Coordinator

Flextronics - The Flex Company; Kendal; On-site; GBP 28,000 - 38,000; Full time

Benefits offered by this job

Merit-based pay review

Enhanced annual leave

Employee recognition scheme

Volunteer days

Group Life Insurance

Sick pay scheme

Cycle to Work

Enhanced maternity/paternity leave

Flexible/Hybrid Work

Travel opportunities

Employee Assistance Programme

Mental Health First Aiders

Discount programs

Job summary

Flex intends to spin off its Cloud and Power Infrastructure segment into SpinCo, with a CPS Service Coordinator role based in Kendal, England. The role focuses on coordinating service operations, managing customer requirements, and ensuring effective communication across internal teams, engineers, subcontractors and clients.

The successful candidate will be highly organised, able to multitask in a fast-paced environment, and possess excellent written and verbal communication skills, with

Qualifications

• Previous experience in service coordination or administrative support.
• Strong teamwork, proactive and highly organised.
• Excellent written and verbal communication; stakeholder engagement.
• Proficient in Microsoft Office, especially Excel and Word.

Responsibilities

• Process customer and subcontractor orders.
• Manage CPS works calendar and schedule service visits.
• Write reports and analyze site work.
• Order parts and consumables as needed.
• Arrange site access for engineers and briefings.
• Manage fault calls and warranty issues.
• Update CPS systems accordingly.

Skills

Service coordination

Administrative support

Customer communication

Organisational skills

Proactive problem solving

Tools

Microsoft Excel

Microsoft Word

Job description

Flex is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world. A career at Flex offers the opportunity to make a difference and invest in your growth in a respectful, inclusive, and collaborative environment.

Job Summary

Flex intends to spin off its Cloud and Power Infrastructure segment into a new, independent publicly traded company, which we’re calling SpinCo, until the name is unveiled. The spin is planned for Q1 2027. If the intended spin occurs, this role will support SpinCo, which will focus on critical digital infrastructure, delivering end-to-end power and thermal management solutions for AI data centers and other mission‑critical applications.

To support our extraordinary teams who build great products and contribute to our growth, we’re looking to add a new CPS Service Coordinator located in Kendal, England.

Summary

The CPS Service Coordinator is responsible for supporting the efficient delivery of CPS service operations by coordinating service activities, managing customer requirements, and ensuring effective communication between internal teams, engineers, subcontractors, and clients. Working as part of a collaborative team, this role requires a proactive and organised individual who can manage multiple tasks within a fast‑paced environment while maintaining high standards of accuracy and customer service.

What a typical day looks like:

• Processing customer and subcontractor orders
• Managing the CPS works calendar & booking service visits
• Report writing and site work analysis
• Ordering parts and consumables as necessary
• Arranging site access for engineers & undertaking briefings
• Managing fault calls and warranty issues
• Updating CPS systems accordingly

The experience we’re looking to add to our team:

• Previous experience in a service coordination, administrative, or operational support role
• Strong team player with a positive and proactive approach
• Highly organised with the ability to prioritise and manage competing demands
• Strong attention to detail and commitment to accuracy
• Excellent written and verbal communication skills
• Confident engaging with stakeholders at all levels, both internally and externally
• Customer‑focused with a professional and solution‑oriented mindset
• Ability to perform effectively under pressure in a deadline‑driven environment
• Good working knowledge of Microsoft Office, particularly Excel and Word
• Proven ability to communicate effectively with customers and stakeholders

Eligibility to work in the UK.

Desirable:

• Experience working within an engineering, manufacturing, or service environment
• Experience of working with service management or scheduling systems

What you’ll receive for the great work you provide:

An environment where you will feel fulfilled by your work, valued for your contribution, and celebrated for your success; A competitive salary and benefits package which includes:

• A merit‑based annual pay review
• Enhanced annual leave
• Employee recognition scheme and long service awards
• Referral bonus
• Volunteer days
• Group Life Insurance, including a death in service payment and access to a virtual GP service 24/7 365 days a year
• Sick pay scheme
• Cycle to Work scheme
• Enhanced maternity/paternity leave
• Flexible/Hybrid Work based on your Job Function
• Travel opportunities (role dependent)
• Support in your well‑being by access to Employee Assistance Programme offering free access to qualified counsellors and expert advice
• On‑site trained Mental Health First Aiders
• Access to various discount programs (including food, activities, gym memberships etc.)

BB97 Job Category Production Engineering

Flex is an Equal Opportunity Employer and employment selection decisions are based on merit, qualifications, and abilities. We do not discriminate based on: age, race, religion, color, sex, national origin, marital status, sexual orientation, gender identity, veteran status, disability, pregnancy status, or any other status protected by law. We’re happy to provide reasonable accommodations to those with a disability for assistance in the application process. Please email [e-mail] and we’ll discuss your specific situation and next steps (NOTE: this email does not accept or consider resumes or applications. This is only for disability assistance).

Through the collective strength of ~150,000 team members across 30 countries and responsible, sustainable operations, Flex is the diversified manufacturing partner of choice that helps market‑leading brands design, build and deliver innovative products that improve the world. A career with Flex offers the opportunity to make a difference, invest in your growth, and build great products for our customers that improve people’s lives.

Together, let’s create the extraordinary!