Cover Receptionist

Lah Property Marketing; Cardiff; On-site; GBP 16,000 - 23,000; Part time

Benefits offered by this job

Contributory pension

Virtual GP

Wellbeing resources

Legal information support

Discounts and deals

Referral programme

LAH training academy

Job summary

LAH Property Marketing is seeking a Front of House Reception – Mobile Cover Representative to join our team. You will provide flexible, professional reception support across Bristol and Cardiff, greeting visitors and managing deliveries while maintaining a welcoming environment for clients and tenants.

Ideal candidates bring a positive attitude, excellent customer service, and the ability to work calmly under pressure.

Qualifications

• Positive attitude and a can-do spirit.
• Flexible and adaptable with a strong team ethic.
• Calm under pressure and service oriented.
• Excellent customer service delivery.
• Immaculate presentation and engaging demeanour.
• Proactive with strong communication skills.
• PC literate and able to learn new software quickly.
• Experience or knowledge in building/facilities management is advantageous.

Responsibilities

• Provide seamless temporary reception cover, taking ownership of the reception area and meeting clients' and tenants' expectations
• Be the welcoming face of the building for the day by greeting and managing visitors in a friendly and professional manner
• Represent key stakeholders with a knowledgeable and positive approach
• Effectively manage couriers, post, and all deliveries
• Conduct general administration tasks
• Submit weekly reports on site activity as required
• Develop effective relationships with clients, agents, and contractors
• Ensure the reception area is impeccably presented at all times
• Maintain pristine vacant spaces available for viewing
• Collaborate with property and facilities managers to ensure contractors carry out their duties effectively
• Report and manage issues through the correct processes
• Prioritize building security
• Demonstrate a proactive approach to problem-solving
• Read the local amenities file in the site notes to understand the area you are stationed
• Be aware of the site's added value/promotional events and be prepared to support as required

Skills

Positive attitude

Can-do spirit

Flexible

Team player

Calm under pressure

Customer service

PC literate

Social media savvy

Facilities knowledge

Tools

Microsoft Office

Job description

Description

Mobile Cover Receptionist

Location: Bristol and Cardiff

Salary: £14.24 per hour (including holiday)

Are you looking for a dynamic and flexible role that allows you to showcase your exceptional reception skills? Look no further! We are currently seeking a Front of House Reception – Mobile Cover Representative to join our team.

As a Front of House Reception – Mobile Cover Representative, you will play a crucial role in providing professional and flexible reception cover when our permanent representatives are absent. Your positive attitude, flexibility, and can-do spirit will create a seamless and welcoming environment for our clients and tenants.

Key Responsibilities

• Provide seamless temporary reception cover, taking ownership of the reception area and meeting clients' and tenants' expectations
• Be the welcoming face of the building for the day by greeting and managing visitors in a friendly and professional manner
• Represent key stakeholders with a knowledgeable and positive approach
• Effectively manage couriers, post, and all deliveries
• Conduct general administration tasks
• Submit weekly reports on site activity as required

Building Management:

• Develop effective relationships with clients, agents, and contractors
• Ensure the reception area is impeccably presented at all times
• Maintain pristine vacant spaces available for viewing
• Collaborate with property and facilities managers to ensure contractors carry out their duties effectively
• Report and manage issues through the correct processes
• Prioritize building security
• Demonstrate a proactive approach to problem-solving

Additional Tenant Experience:

• Read the local amenities file in the site notes to understand the area you are stationed
• Be aware of the site's added value/promotional events and be prepared to support as required

Skills, Knowledge and Expertise

• Positive attitude and a can-do spirit
• Flexibility and adaptability with a strong team spirit
• Calm under pressure
• Understanding of excellent customer service delivery
• Immaculate presentation and engaging demeanour
• Proactive with excellent communication skills
• PC literate with the ability to learn new software and be socially media competent
• Additional knowledge in building/facilities management is advantageous

Benefits

• Contributory pension scheme / life assurance
• 24 / 7 access to a virtual GP for you and your family
• Wellbeing resources: digital gym, nutrition planning, wellbeing podcast
• Financial and legal information support
• Discounts and deals across multiple businesses
• Referral programme
• LAH training academy

About LAH Property Marketing
LAH Property Marketing provides front-of-house reception, on-site marketing and tenant experience services for commercial office buildings nationwide. We work with developers, agents and property managers who believe in the value of an exceptional front-of-house experience.
Equal opportunities

If you require adjustments during the recruitment or onboarding process, please let us know. Any workplace adjustments will be considered in line with the requirements of the role and operational setting.