Courtroom Operations Coordinator

Ministry of Justice; Brighton; Hybrid; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Hybrid Working

Flexible Working

Annual Leave 25-30 days

Family Friendly Policies

Job summary

Ministry of Justice in England and Wales is recruiting Operational Support Officers to provide customer service and administrative support to court and tribunal users, judiciary and management. The role is primarily based within the courtroom, with duties that ensure the smooth running of proceedings and effective case progression.

We offer hybrid working in UK offices, a 37-hour week, and occasional travel to other courts.

Qualifications

• Strong customer service skills in a frontline environment.
• Excellent digital and administrative abilities with great attention to detail.
• Effective communication across in-person, phone, and written channels.
• Resilient, empathetic, and able to handle sensitive information.
• Team player with flexible, collaborative approach to HMCTS objectives.

Responsibilities

• Prepare papers and files for court, tribunals, hearings and meetings.
• Create and update digital records and interpret court file information.
• Communicate with the public, judiciary and other agencies.
• Support smooth court proceedings and prepare hearing rooms.
• Be the first point of contact for court users when required.

Skills

Customer service

Digital skills

Administrative skills

Communication

Resilience

Empathy

Teamwork

Job description

Ministry of Justice in England and Wales is recruiting Operational Support Officers to provide customer service and administrative support to court and tribunal users, judiciary and management. The role is primarily based within the courtroom, with duties that ensure the smooth running of proceedings and effective case progression.

We offer hybrid working in UK offices, a 37-hour week, and occasional travel to other courts.