Court Services Support Officer

Ministry of Justice; Northampton; Hybrid; GBP 23,000 - 29,000; Full time

Job summary

Ministry of Justice in Northampton is seeking Operational Support Officers to provide telephone and administrative support to court users. The role is predominantly telephone-based and includes a structured training programme.

You will join HMCTS National Services, with flexible patterns and a training academy; hybrid working available, 37 hours per week, and a focus on delivering efficient public service.

Qualifications

• Strong customer service skills in a public service setting.
• Good digital and administrative abilities with attention to detail.
• Clear communication and organisational skills.

Responsibilities

• Taking inbound calls from the public and legal representatives and returning calls as required.
• Communicating effectively with the public, other court and tribunal users and representatives of other agencies and organisations.
• Delivering a high standard of customer service, responding to enquiries with empathy and understanding.
• Using email and webchat and undertaking general administrative work.
• Interpreting information to accurately update digital records.

Skills

Customer service

Digital & admin skills

Communication & teamwork

Job description

Ministry of Justice in Northampton is seeking Operational Support Officers to provide telephone and administrative support to court users. The role is predominantly telephone-based and includes a structured training programme.

You will join HMCTS National Services, with flexible patterns and a training academy; hybrid working available, 37 hours per week, and a focus on delivering efficient public service.