Court Operations Specialist

Ministry of Justice; Cardiff; Hybrid; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Hybrid working

Flexible working

Job summary

Ministry of Justice, HM Courts & Tribunals Service in Wales is seeking an Administrative Officer to progress cases, verify documents, and provide front-line support to court users. You will work in a team, manage multiple tasks, and input data into our in-house systems.

The role emphasizes accuracy, customer service, and the ability to work in a fast-paced environment. Flexible and hybrid working options are available, with training in fire warden duties provided as needed.

Qualifications

• Friendly and approachable manner with excellent customer service skills.
• Ability to multitask, whilst working in a fast-paced environment.
• Good written and verbal communication skills.
• IT proficient with the ability to learn and adapt to different technologies and software
• Excellent organisational skills.

Responsibilities

• Progress cases through the court/tribunal system and provide administrative support to HMCTS functions.
• Check and verify documents, records, accounts, claims and returns for approval against criteria.
• Collect and assemble information for returns, results, accounts, statements, warrants, reports.
• Communicate with the public, the Judiciary and other court/tribunal users and representatives of other agencies.
• Prepare papers and files for court, tribunals, hearings and meetings.

Skills

Customer service

Multitasking

Communication skills

IT proficiency

Organisational skills

Job description

Ministry of Justice, HM Courts & Tribunals Service in Wales is seeking an Administrative Officer to progress cases, verify documents, and provide front-line support to court users. You will work in a team, manage multiple tasks, and input data into our in-house systems.

The role emphasizes accuracy, customer service, and the ability to work in a fast-paced environment. Flexible and hybrid working options are available, with training in fire warden duties provided as needed.