Court Administrative Officer | Flexible Hours in Cardiff

Brook Street; Cardiff; On-site; GBP 25,000 - 26,000; Full time

Job summary

The role requires strong administrative skills, excellent customer service, and the ability to work to targets with high accuracy. Pay is £12.86 per hour for 37 hours weekly, with flexi start/end times.

Qualifications

• Strong administrative capability following guidelines and instructions accurately.
• Excellent customer service skills with a calm, helpful approach when working with the public and stakeholders.
• Competence with office administration tasks (filing, document preparation, record keeping).
• Confidence handling enquiries face to face, over the phone and via correspondence.
• Proactive mindset with discretion and initiative within set systems, focused on continuous improvement.

Responsibilities

• Preparing papers, files and court/tribunal documents for hearings, meetings and activity days.
• Creating and updating records using an in-house computer system, supporting accurate data input.
• Handling post opening and dispatch, general photocopying and filing.
• Booking and preparing meeting rooms, creating agendas and joining instructions, and preparing handouts.
• Drafting standard letters and correspondence, minutes, notes, reports and submissions in line with guidelines.
• Clerking civil and family courts and tribunals, ensuring papers and materials are up to date.
• Assisting court users with enquiries (in person, by phone and in writing), supporting listing and rota activity.
• Contacting relevant parties, scheduling and serving court documents, and executing warrants where required (including chip and pin).
• Processing casework tasks such as orders, claims and fines/fees administration, working to agreed targets for throughput and accuracy.
• Checking and verifying documents, records and statistics against criteria and procedures.
• Producing basic statistical analysis reports and supporting straightforward financial processing where needed.
• Contributing to team information board (TIB) meetings and supporting continuous improvement using lean-based approaches.

Skills

Admin skills

Customer service

Filing & records

Communication

Discretion/initiative

Job description

The role requires strong administrative skills, excellent customer service, and the ability to work to targets with high accuracy. Pay is £12.86 per hour for 37 hours weekly, with flexi start/end times.