Court Admin Officer – Frontline Support & Records

Brook Street; Greater London; On-site; GBP 30,000 - 32,000; Full time

Job summary

Brook Street is recruiting an Administrative Officer (AO) for HMCTS based in Feltham. The role is office-based, 37 hours per week, with a pay rate of £15.59 per hour and Basic Clearance. You will prepare papers for courts, draft letters, maintain records, support post and filing, and clerking civil and family hearings.

A strong customer service ethos and high accuracy are essential. You'll work across local offices as needed and contribute to lean improvement initiatives while ensuring prompt,

Qualifications

• Excellent administrative ability with strong attention to accuracy and quality.
• Strong customer service mindset—delivering a right first time experience to customers.
• Confident using relevant computer systems to create/update records and input data.
• Ability to work to workload targets for throughput and accuracy.
• A proactive approach to discretion, initiative and continuous improvement within SOPs.
• Willingness to work flexibly across the local office network when required.

Responsibilities

• Prepare papers, files and documentation for courts, tribunals, hearings and meetings.
• Produce standard letters and correspondence, minutes, notes, reports and submissions in line with guidelines.
• Maintain and update records on an in-house computer system, including data input.
• Support post opening/dispatch, photocopying, filing and day-to-day admin operations.
• Clerking civil and family courts and tribunals by ensuring paperwork is accurate, up to date and ready for hearings.
• Handle counter, written and telephone enquiries with a helpful, prompt and polite approach.
• Contact relevant parties, schedule activity and support listing/rota management by checking files and information.
• Contribute to meetings and help problem-solve using lean-style continuous improvement approaches.
• Verify and check documents, records, accounts, claims and returns against criteria and procedures.
• Assemble and interpret information to prepare for meetings and processing casework, making adjustments to ensure completion.
• Produce basic statistical analysis and process straightforward financial information where needed.

Skills

Administrative skills

Customer service

Data entry

Communication

Microsoft Office

Tools

Microsoft Office

Job description

Brook Street is recruiting an Administrative Officer (AO) for HMCTS based in Feltham. The role is office-based, 37 hours per week, with a pay rate of £15.59 per hour and Basic Clearance. You will prepare papers for courts, draft letters, maintain records, support post and filing, and clerking civil and family hearings.

A strong customer service ethos and high accuracy are essential. You'll work across local offices as needed and contribute to lean improvement initiatives while ensuring prompt,