Civil Justice Admin Officer – Office-Based (Bristol)

Brook Street; Bristol; On-site; GBP 18,000 - 21,000; Full time

Job summary

Brook Street in Bristol is seeking an Administrative Officer (Grade AO) to join a busy, office-based team supporting civil justice processes. The role is full-time, 37 hours per week, based in the Greyfriars/Bristol office, with a pay rate of £13.25 per hour.

You will handle front-line customer service, hearings preparation, case file management, and adherence to policies, while maintaining data security and supporting operational targets.

Qualifications

• Clear and professional communication with users, including those with complex needs.
• Strong attention to detail; accurate data entry and secure records.
• Calm, responsive approach to prioritise and resolve issues.
• Ability to follow processes and policies while delivering user-focused service.
• Team-focused mindset supporting judicial operations locally.

Responsibilities

• Provide customer service to users and stakeholders, face-to-face, by phone and in writing.
• Prepare for and facilitate hearings with administrative tasks.
• Use service scripts and knowledge articles to signpost clear information.
• Follow complaints policies and support users to prevent escalation.
• Maintain accurate case files and secure information management.
• Support operational activity using standard procedures to meet targets.
• Assist with listing, scheduling and enforcement procedures such as financial assessments.
• Contribute to health and safety checks and governance.

Skills

Clear communication

Attention to detail

Calm demeanor

Process adherence

Team player

Job description

Brook Street in Bristol is seeking an Administrative Officer (Grade AO) to join a busy, office-based team supporting civil justice processes. The role is full-time, 37 hours per week, based in the Greyfriars/Bristol office, with a pay rate of £13.25 per hour.

You will handle front-line customer service, hearings preparation, case file management, and adherence to policies, while maintaining data security and supporting operational targets.