Course Operations & Student Support Officer

City St George’s Students' Union; Greater London; Hybrid; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Sector-leading salary

Pension scheme

Staff training and development

Job summary

City St George’s, University of London is seeking two Course Officers to join our team. The appointed officers will handle day-to-day operations and administration of programmes, respond to student queries, draft communications, maintain records, and support assessments, timetabling and events including induction.

The role requires A-Level or equivalent, strong IT skills (MS Office, Moodle, SITS) and excellent verbal and written communication, planning and organisational abilities.

Qualifications

• Educated to A-Level standard or equivalent.
• Experience in a busy customer-focused environment.
• Proficient IT skills including MS Office, spreadsheets and databases.
• Experience of Moodle and student records systems (SITS) is desirable.
• Strong communication, planning and organisational skills; accuracy.

Responsibilities

• Respond to student queries on a day-to-day basis.
• Draft student communications and documentation.
• Maintain accurate student records and administer assessments.
• Support timetabling and attendance monitoring.
• Organise student events, including induction programmes.

Skills

Verbal communication

Written communication

Planning

Organisational skills

Attention to detail

Problem solving

Customer service experience

Education

A-Level or equivalent

Tools

MS Office

Spreadsheets

Databases

Moodle

SITS

Job description

City St George’s, University of London is seeking two Course Officers to join our team. The appointed officers will handle day-to-day operations and administration of programmes, respond to student queries, draft communications, maintain records, and support assessments, timetabling and events including induction.

The role requires A-Level or equivalent, strong IT skills (MS Office, Moodle, SITS) and excellent verbal and written communication, planning and organisational abilities.