Course Officer (REDEPLOYEE APPLICANTS ONLY)

City St George's, University of London; Greater London; On-site; GBP 28,000 - 34,000; Full time

Job summary

City St George’s, University of London is seeking a Course Officer to be the first point of contact for students and academics, providing guidance on course matters and student processes. You will coordinate registration, module selection, assessment and timetabling, while keeping records compliant and accurate.

You will support feedback processes, prepare documentation, and collaborate with teams to ensure a smooth, high-quality student experience and course operations.

Qualifications

• Strong administrative and customer service experience.
• Excellent communication and organisational skills.
• Ability to use IT systems, databases and digital tools.
• Ability to manage multiple priorities and maintain accuracy.

Responsibilities

• Coordinate key administrative activities across the student lifecycle, including registration, module selection, assessment, timetabling and progression.
• Maintain accurate student records and ensure compliance with university regulations.
• Support student feedback processes, prepare reports and documentation.
• Work collaboratively with academic and professional services teams to deliver an efficient, high-quality student experience.

Skills

Administrative experience

Customer service

Communication skills

IT systems proficiency

Tools

Databases

Digital tools

Job description

Please note: This role is only open to redeployee applicants at City St George's. Applications from individuals who are not redeployee applicants will not be considered at this time.

City St George’s, University of London is the University of business, practice and the professions and brings together the expertise and excellence of City, University of London and St George’s, University of London into one institution. The combined university is now one of the largest higher education destinations for London students, combining a breadth of disciplines across health, business, policy, law, creativity, communications, science and technology. Our students are at the heart of everything that we do, and we are committed to supporting them to pursue their career and personal ambitions.

Our research is engaged, at the frontier of practice and has a positive impact on the world around us.

For additional information on City St George's, our policies, strategy and values, Applicant Pack - 2026.08.01.pdf

Background

The School is a multidisciplinary centre for research and education, bringing together the Departments of Economics, International Politics, and Sociology and Criminology. Established in 2022, the School is recognised for excellence in research, teaching and public policy engagement. Its expertise spans economics, international relations, diplomacy, criminology and social issues, helping students develop the knowledge and analytical skills needed to understand and address complex local, national and global challenges.

Responsibilities

The Course Officer is the first point of contact for students and academics, providing advice and support on course-related matters and student processes. The role coordinates key administrative activities across the student lifecycle, including registration, module selection, assessment, timetabling and progression. It maintains accurate student records, ensures compliance with university regulations, supports student feedback processes, prepares reports and documentation, and works collaboratively with academic and professional services teams to deliver an efficient, high-quality student experience and smooth course operations.

Person Specification

The ideal candidate will have strong administrative and customer service experience, excellent communication and organisational skills, and confidence using IT systems, databases and digital tools. They will be able to manage multiple priorities, solve problems effectively, and maintain a high level of accuracy and attention to detail. The role requires the ability to build positive relationships, work collaboratively with colleagues, handle confidential information appropriately, and deliver an inclusive, student-focused service while consistently achieving high-quality outcomes.

Additional Information

Closing date for applications: 1 November 2026 at 11:59pm

Interviews are scheduled to take place on a date to be confirmed.

The selection process will involve an interview.

• City St George’s offers a sector-leading salary, pension scheme and benefits including a comprehensive package of staff training and development.
• City St George’s operates a guaranteed interview scheme for disabled applicants.

City St George’s, University of London is committed to promoting equality, diversity and inclusion in all its activities, processes, and culture for our whole community, including staff, students and visitors.

We welcome applications regardless of age, caring responsibilities, disability, gender identity, gender reassignment, marital status, nationality, pregnancy, race and ethnic origin, religion and belief, sex, sexual orientation and socio-economic background. City St George’s operates a guaranteed interview scheme for disabled applicants.

The University of business, practice and the professions