Client Support Executive - Training (FTC)

IOSH; Leicester; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Hybrid working

25 days annual leave

Private medical insurance

Salary sacrifice pension scheme

Individual performance related pay

Job summary

IOSH is seeking a Client Support Executive to join the Client Support Administration team in a hybrid role based at our head office in Wigston, Leicester. The role focuses on providing administrative support across the Commercial Development team and guiding customers through IOSH procedures and licencing of training providers and trainers.

You will also support Tailored Course Approvals and Instructional Design agreements, handling enquiries via email, phone and Teams meetings with a focus on

Qualifications

• Previous administration and customer service experience in an office environment.
• Ability to handle customer queries by phone and email.
• Proficiency with MS Office and CRM systems.
• Strong organisational and time-management skills.

Responsibilities

• Provide administrative support across the Commercial Development team and guide customers through IOSH procedures, approvals and licencing.
• Support sales teams for Tailored Course Approvals and Instructional Design agreements.
• Assist with digital platform projects for workbooks and certification and ensure internal policies are followed.
• Deliver excellent administration and customer service to internal and external stakeholders.

Skills

Customer service

Administration experience

Time management

Multi-tasking

Tools

MS Office

CRM systems

Job description

Job Title: Client Support Executive

Contract: 6 month fixed term contract

Salary: £23,510 per annum

Hours per week: 35 hours

Location: At IOSH, we embrace hybrid working because we believe it's the key to achieving work-life balance, strategic success and fostering our collaborative culture. You'll be required to work from our head office in Wigston, Leicester a minimum of 2 days per week. The remainder of your working hours will be undertaken from home.

The successful applicant must have the pre-existing right to both live, and to work in the UK.

Closing date: 14 July 2026

About The Role

The Client Support Executive sits in the Client Support Administration team, which is a close-knit team working collaboratively across the wider organisation. The Client Support Executive provides administrative support across the Commercial Development team and guides customers and colleagues through the process and requirements for application, approval, and licencing of training providers and trainers, and IOSH for Business set-up. You will also provide administrative support to the sales teams for Tailored Course Approvals, and Instructional Design agreements. You will use a variety of communication tools such as email, telephone and team's meetings, and follow internal policies and processes accurately and efficiently. In this role you will be responsible for delivering excellent administration and customer service to both internal and external stakeholders.

Each day brings a varied and interesting workload making a very real difference to our customers so the ideal candidate will enjoy working on multiple pieces of work at a time. In this role you will take ownership of customer enquiries relating to IOSH procedures, criteria and training products, and provide first class responsive administrative support. You will also be resolving issues to support exciting projects such as the introduction of digital platforms for workbooks and certification.

We believe in investing in our employees' development with access to ongoing training and advancement opportunities, empowering you to grow both personally and professionally. Collaborate with like-minded individuals, share ideas, and contribute to a positive, supportive work environment where your efforts are valued and recognised.

If you're looking for a role that offers variety, and the chance to make a difference, then this is the opportunity for you.

What You'll Bring

We are seeking candidates with previous administration and customer service experience within an office-based environment, dealing with customer queries proficiently by both telephone and email.

You will be able to work independently, prioritising and managing your own workload, whilst also showing personal resilience when working in a fast-paced environment to deliver multiple pieces of work to prompt deadlines. You will have the ability to remain calm, whilst working swiftly and efficiently to resolve problems faced by customers. You will have excellent communication skills with a professional and friendly manner and be able to build strong relationships with customers providing support and assistance.

Essential Criteria

• Customer Service experience with excellent communication skills
• Experience of working in a fast-paced environment
• Experience of time management and organisation skills with the ability to multi-task and prioritise effectively to meet deadlines
• Administration experience
• Knowledge of proficient use of MS Office and internal CRM systems

What's in it for you?

We support our colleagues to bring their best selves to work, so they can deliver exceptional outcomes. We do this by offering a comprehensive benefits package, including:

• Hybrid working and flexibility to ensure a positive work-life balance
• 25 days annual leave (plus bank holidays) increasing with length of service, with the option to buy more
• Private medical insurance and healthcare cash plan covered by IOSH
• Salary sacrifice pension scheme, minimum of 3% employee contribution whilst IOSH contribute 5%
• Individual performance related pay scheme
• Up to five paid volunteering days per year
• Employee Assistance Programme to support you and your dependent's wellbeing

About Us

The Institution of Occupational Safety and Health (IOSH) is the world's Chartered body for safety and health professionals.

We understand that diversity of thought, culture, perspective, and background is essential to our vision. We believe in creating a personal environment where everyone is treated as they wish to be treated. At IOSH, you can be yourself, no matter who you are.

We are proud to be a disability confident employer, and are committed to offering an interview to disabled applicants who best meet the minimum essential criteria for the vacancy.

Find out more about how we advocate for, and support health and safety professionals worldwide to create a safer and healthier world of work by visiting www.iosh.com.