Course and Student Administrator

Kingston University; Royal Borough of Kingston upon Thames; Sur place; GBP 27 000 - 33 000; Plein temps

Résumé du poste

Kingston University is recruiting within the Course and Student Administration (CSA) Team in Student Services. You will support course and student administration across the student lifecycle and work with the Student Records System (SITS) to ensure accurate progression of student records.

The role requires excellent communication and attention to detail, delivering high-quality customer service to students and staff. Three roles are available with a pro rata starting salary of £30,067 per annum.

Qualifications

• High level communication skills and attention to detail.
• Experience providing professional support in a similar environment.
• Strong customer service ethos and ability to respond to queries from staff and students.

Responsabilités

• Provide professional support and advice to academic and professional staff across the university.
• Develop and maintain knowledge of course provision and delivery to support the student lifecycle.
• Support accurate and timely progression of student records in the Student Records System (SITS).
• Deliver high-quality customer service to students and staff.

Connaissances

Communication skills

Attention to detail

Customer service

Teamwork

Formation

A Level or equivalent

Outils

SITS

Description du poste

A vacancy has arisen for a suitable candidate within the busy Course and Student Administration (CSA) Team in Student Services. CSA provides second line professional support of the highest quality, maintaining a student-focused customer support service with a responsive and adaptable approach to course and student administration. The team is responsible for the accurate and timely progression of student records so the successful candidate will work closely with the University's Student Records System (SITS). You will develop and maintain good knowledge and understanding of course provision, design and delivery for the university portfolio of programmes to enable the delivery of a high-level customer service throughout the student lifecycle. The post holder will also provide excellent support to academic and professional staff across the university.

The successful candidate must be able to work effectively and proactively as part of a team. Educated to at least A Level or equivalent, you will demonstrate high level skills in communication and excellent attention to detail. You are able to listen and respond effectively to queries, including those from students, academic colleagues and other staff members, within and outside of the directorate. You will excel at working collaboratively and prioritising competing deadlines when needed. You will be able to demonstrate excellent customer service skills and have experience of providing professional support and advice in a similar or related environment, in fulfilment of the essential and desirable qualities on the person specification.

The Students Directorate delivers a seamless, high-quality experience for all current and future students to ensure they are sought after through supporting their access, participation, and success.This in turn creates a culture of high performance that is inclusive, innovative, ambitious and enterprising.

The Students Directorate provides the University's first- and second-line services for students incorporating Course Support and Administration, the Information Centre, Library and Learning Services, Student Engagement and Student Life, Health and Wellbeing. Services are designed to be accessible and inclusive of all students, to ensure they are supported and enabled to fully engage with and succeed in their studies.

There are three roles available, all with a pro rata starting salary of £30,067 per annum.

• 1 x full time until July 2028
• 1 x 0.5 FTE permanent
• 1 x 0.54 FTE permanent

The fixed-term post is available to cover maternity leave and is expected to be held for the full duration. However, should the substantive post-holder choose to return to work earlier, this appointment may be terminated, subject to a one-month notice period.

The Course and Student Administration team are based at both Penrhyn Road and Kingston Hill campus and the successful candidates may be asked to work at either site.

Interviews are expected to be held week commencing 30th November 2026.

For informal enquiries please contact Piers Pittom