Course and Student Administration Manager

Kingston University; Royal Borough of Kingston upon Thames; On-site; GBP 41,000 - 51,000; Full time

Job summary

Kingston University in Kingston upon Thames seeks an experienced higher education manager to lead the Course and Student Administration (CSA) team within Student Services. You will manage 6–8 staff, ensure accurate progression of student records, and engage with the university's SITS system to deliver a high-quality service from enrolment to graduation.

Based primarily at Kingston Hill, the role involves in-person meetings on other campuses, driving continuous improvement, and partnering with

Qualifications

• Must have experience managing a professional support office in a higher education setting.
• Strong attention to detail and commitment to high-quality service.
• Ability to work with academic colleagues and external partners to improve processes.

Responsibilities

• Lead the CSA team and manage service delivery from enrolment to graduation.
• Oversee accurate progression of student records using SITS.
• Collaborate with academics and stakeholders to drive continuous service improvement.

Skills

Staff management

SITS experience

Data integrity

IT proficiency

Education

Degree or equivalent

Tools

SITS

Job description

The successful candidate will have a key role in managing highly effective support for a range of programmes in the Course and Student Administration (CSA) team within Student Services. The team is responsible for the accurate and timely progression of student records so the successful candidate will work closely with the University’s Student Records System (SITS). As manager of one of seven teams within CSA, you will have between six and eight direct reports. You will implement and maintain the service provision of the CSA team for a suite of courses, from enrolment to graduation. You will manage a student-focused support service, ensuring a responsive and adaptable approach to course and student administration. You will also be responsible for consistently maintaining high-quality professional support, working in partnership with academic colleagues and other key stakeholders. This role will also be expected to support and promote a culture of continuous improvement in service excellence aligned to strategic goals. Please note this position will primarily be based at Kingston Hill but involve in person meetings on other campuses.

A highly organised and self-motivated individual and an experienced higher education manager with a strong attention to detail, you will be innovative and a good team-player with strong experience of SITS. Educated to degree level or equivalent and with advanced proficiency in the use of IT technology and of maintaining a high level of data integrity, you will also have experience of managing or supervising a professional support office within a Further or Higher education setting. You will be committed to providing the highest quality service to internal and external colleagues and partners, always aiming towards the improvement of processes and driving up service standards. Working enthusiastically and with creativity, you will be able to analyse problems and develop innovative and workable solutions.

The Students Directorate delivers a seamless, high-quality experience for all current and future students to ensure they are sought after through supporting their access, participation, and success.This in turn creates a culture of high performance that is inclusive, innovative, ambitious and enterprising.

The Students Directorate provides the University’s first- and second-line services for students incorporating Course Support and Administration, the Information Centre, Library and Learning Services, Student Engagement and Student Life, Health and Wellbeing. Services are designed to be accessible and inclusive of all students, to ensure they are supported and enabled to fully engage with and succeed in their studies.

This is a full-time, fixed-term position for 12 months with a starting salary of £45,925 per annum.

The fixed-term post is available to cover maternity leave and is expected to be held for the full duration. However, should the substantive post-holder choose to return to work earlier, this appointment may be terminated, subject to a one-month notice period.

Interviews are scheduled to take place on Tuesday, 15 December 2026.

For any informal enquires about this role, please contact Steve Cameron, Head of Course and Student Administration.