Course Administration Specialist

Confidential; Burgess Hill; On-site; GBP 23,000 - 31,000; Full time

Benefits offered by this job

20 days holiday + bank holidays

Onsite parking

Pension scheme

37.5 hours per week (mon-fri)

Travel to Portchester occasionally

Job summary

Confidential is seeking a Short Course Administrator in Burgess Hill to manage candidate packs, CRM records, and course administration. You will support trainers, prepare materials, and handle customer enquiries while maintaining high service standards.

The role offers a full-time contract, 37.5 hours per week, with onsite parking and a pension. Occasional travel to Portchester is required; base location is Burgess Hill.

Qualifications

• Strong administrative experience with customer service and call-handling responsibilities.
• Excellent attention to detail and IT proficiency are essential.
• Experience with CRM systems and a Business Administration qualification is highly desirable.

Responsibilities

• Process candidate packs including chasing documentation, preparing submissions for certification, issuing results and certificates, and maintaining accurate records.
• Input and update customer information in the CRM system.
• Manage personal workload efficiently while collaborating with team members.
• Prepare course materials, registers, assessments, and support trainers with invigilation and classroom setup.
• Handle incoming calls and provide timely, helpful responses to customer enquiries.
• Maintain consistently high levels of customer service.
• Perform shared general office duties and ensure effective team cover.
• Attend team meetings and contribute proactively.
• Support cross-departmental colleagues with research, coordination, and administrative tasks.

Skills

Administrative experience

Customer service

Call handling

Attention to detail

Education

Business Administration qualification

Tools

Microsoft Office

CRM systems

Job description

Confidential is seeking a Short Course Administrator in Burgess Hill to manage candidate packs, CRM records, and course administration. You will support trainers, prepare materials, and handle customer enquiries while maintaining high service standards.

The role offers a full-time contract, 37.5 hours per week, with onsite parking and a pension. Occasional travel to Portchester is required; base location is Burgess Hill.