County Business Manager - Gloucestershire

SOUTH WESTERN AMBULANCE SERVICE; Gloucester; On-site; GBP 40,000 - 60,000; Full time

Benefits offered by this job

NHS salary

37.5 hour week

27-33 days leave + holidays

Pay enhancements for out of hours

Generous Pension Scheme

Career progression

Car leasing scheme

Free parking

Cycle-to-work

Staff networks

Discounts

Job summary

SOUTH WESTERN AMBULANCE SERVICE in Gloucestershire is seeking a County Business Manager to lead the Administration line, support senior operational staff, and act as the primary link between county admin and Trust HQ. The role reports to the Assistant Director of Operations and drives administration excellence across the county.

We offer an NHS salary, a standard 37.5-hour week, generous annual leave, a pension, a car leasing scheme, free parking, and various salary sacrifice schemes, with clear

Qualifications

• Provide line management, direction, welfare and support.
• Provide administrative expertise and guidance to senior managers.
• Coordinate patient experience investigations and provide incident reporting assurance to the Head of Operations.
• Monitor career conversations and appraisal bookings; collaborate with HR for reporting.

Responsibilities

• Lead admin staff and provide support to senior operations staff.
• Act as link between county admin functions and Trust HQ.
• Support workload forecasting and day-to-day management in the County Hub/Office.
• Ensure accurate administration data for reporting and governance.

Skills

Line management

Administrative expertise

Staff welfare & wellbeing

Workforce planning

Forecasting

Job description

This is a key role within the operations structure reporting directly to the Assistant Director of Operations and managing the 'Administration line' for the Gloucestershire County. The County Business Manager provides leadership to administrative staff, provide direct support to senior operational staff and provide a primary point of contact for staff working in other Directorates. The County Business Manager will act as the link between administrative functions at a County level and Trust HQ.

• Provide line management, direction, welfare and support. This includes undertaking career conversations, supporting staff health and wellbeing and all aspects of line management
• Provide administrative expertise and guidance to the senior managers. This includes assisting in workload planning, helping to forecast forwards and assisting the Operations Officers in their day to day management role (particularly when they are acting as Lead Operations Officers in the County Hub/Office)
• Coordinate the completion of patient experience investigations and feedback as required. Provides the Head of Operations with incident reporting assurance reports. Oversee the administrative support provided to investigations and complaints.
• Lead on monitoring, reporting and where required, the chasing of outstanding career conversations. A key role will be in monitoring the booked appraisals to make sure that the County is 'on the front foot'. This post is also responsible for working closely with colleagues in HR to maintain an accurate database for reporting purposes.

NHS employees should ideally secure their manager's agreement for a secondment arrangement prior to applying.

Working for us is an experience like no other. We provide emergency and urgent care, 24 hours a day, 365 days a year, operating across the largest ambulance region in England of 10,000 square miles and responding to an average of 2,650 incidents every day. We remain committed to ensuring that we provide the best possible care for all our patients, which is reflected in our new five-year strategy which has continually improving patient care at its very core. At the heart of our beautiful and diverse region we employ over 6000 people and are supported by over 575 volunteers. If you embody our values of one team, compassionate and innovative and are looking to make a real difference to peoples' lives, then we would love to hear from you. In return we will equip you with the skills, resources and development you need to thrive in your role. You will have opportunities to progress to roles at a higher pay grade and enjoy continuous professional development.

• Competitive NHS salary
• A standard working week of 37.5 hours
• Holiday entitlements of 27 days per year, plus general and public holidays, rising to 29 days after 5 years and 33 days after 10 years
• Pay enhancements for out of hours, shift and overtime working
• Generous Pension Scheme
• Career and salary progression
• Car leasing scheme
• Free parking across Trust sites
• Cycle-to-work and other salary sacrifice schemes
• Staff networks
• Access to a wide range of discounts from various organisations across the UK