Country Manager

FINASDDEE Payment Services LTD; Manchester; On-site; GBP 60,000 - 100,000; Full time

Job summary

An established industry player in payment services seeks a strategic leader to oversee their operations and financial performance. This role is pivotal in ensuring compliance, enhancing customer satisfaction, and driving growth within the remittance sector. The ideal candidate will possess extensive knowledge of payment services, particularly in the UK and Sub-Saharan Africa, and demonstrate strong leadership capabilities. Join a dynamic team where your expertise will contribute to innovative solutions and market expansion, ensuring smooth transactions and a positive customer experience. This is a fantastic opportunity to make a significant impact in a rapidly evolving industry.

Benefits

Bonus scheme of 5% of audited Profit after Tax

Life assurance

20 days of paid sick leave

Qualifications

• Experience in payment services, especially in remittance.
• Strong understanding of UK regulations and remittance markets.

Responsibilities

• Oversee strategy, operations, and financial performance of the business.
• Ensure compliance and enhance customer satisfaction.

Skills

Knowledge of payment services

Understanding of remittance markets

Leadership skills

Understanding of UK regulatory environment

Risk management

Education

MBA in Finance

Job description

Direct message the job poster from FINASDDEE Payment Services LTD

Group Executive Chairman @ FINASDDEE | MBA in Finance

Primary Purpose of the Role:

Oversee the business's strategy, operations, and financial performance, ensuring smooth transactions, compliance, and customer satisfaction while driving growth and profitability.

Reports To:

The Board of Directors

Key Responsibilities:

1. Strategic Leadership: Execute and deliver on the firm's approved three-year business plan and develop and implement the firm's remittance strategy, focusing on market expansion, product innovation, and operational efficiency.
2. Operational Management: Oversee all aspects of the remittance business, including transaction processing, customer service, risk management, and compliance with regulations (e.g. Anti-Money Laundering (AML) and know your customer (KYC)). Monitor and analyse financial performance, manage budgets, and identify opportunities for cost reduction and revenue growth.
3. Customer Focus: Ensure the implementation of the Consumer Duty across all business functions. Ensure a positive customer experience, address enquiries, resolve issues, and implement strategies to improve customer satisfaction.
4. Compliance and Risk Management: Maintain a strong compliance framework, adhering to relevant regulations and industry standards and mitigating risks associated with money transfers.
5. Technology and Innovation: Identify and implement new technologies and processes to improve efficiency and enhance the customer experience.
6. Relationship Management: Develop and maintain strong relationships with key stakeholders, including customers, partners and regulators.

Skills and Attributes:

• Suitable knowledge and experience in payment services in the United Kingdom, especially remittance services;
• Must have a robust understanding of the leading remittance markets in Sub-Saharan Africa and the company's target markets, including Cameroon, Nigeria, Ghana, Kenya, Senegal, Zambia, Zimbabwe and Uganda;
• The candidate must be of good repute, with appropriate skills to perform the duties of the Country Manager of a remittance business;
• Must have a strong understanding of the UK regulatory environment and the Payment Services Regulations 2017, especially the regulations on money remittances;
• Must have demonstrable capacity to lead and manage senior managers.

Training:

• Up-to-date, relevant training regarding payment services, especially remittances.

Experience:

• Having previously held similar roles, such as Business Development Manager, executive director, sales director, director or a similar approved position in remittance business, will be an added advantage.

Employment Time:

• Full-time (Monday – Friday) from the firm's Head Office in the UK.

Place of work:

• Manchester, England, United Kingdom

Remuneration:

Other Work Advantages:

• Bonus scheme of 5% of audited Profit after Tax;
• Life assurance;
• 20 days of paid sick leave.

Seniority level

• Director

Employment type

• Full-time

Job function

• Sales and Business Development