Country IT coordinator / Onsite IT

Cargotec; Ellesmere; On-site; EUR 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a Country IT Coordinator to enhance local IT operations in Ellesmere. This role will involve providing end-user support, maintaining infrastructure reliability, and participating in global projects. The ideal candidate will have a diploma in Computer Science or Electronic Engineering, along with at least 5 years of experience in technical IT support. This position offers a dynamic working environment and opportunities for professional growth, making it an exciting chance for those passionate about technology and user support.

Qualifications

• 5+ years in technical IT support roles required.
• Fluency in English and strong communication skills needed.

Responsibilities

• Provide onsite assistance for Global Service Desk.
• Maintain CMDB data and ensure compliance with standards.
• Support telephony and mobile device management.

Skills

Technical IT Support

Windows Desktop Computing

Microsoft Server Management

Network Infrastructure Management

ITIL Framework Knowledge

Communication Skills

Empathy Towards End-Users

Education

Diploma in Computer Science

Diploma in Electronic Engineering

Tools

VoIP Systems

Mobile Device Management

Job description

As pioneers and global leaders, Hiab is ambitious to write the next chapter of our success story, inspiring and shaping our industry. The world in which we operate, with our class-leading products, intelligent services, and innovative digital solutions, is constantly changing.

Together, we keep everyday life moving to build a better tomorrow

HIAB is taking a strategic step to strengthen its on-site IT capabilities by appointing dedicated ICT specialists at its most critical and high-impact locations. We are seeking a Country IT Coordinator to lead local IT operations, support end users, and ensure infrastructure reliability in close collaboration with our global and outsourced teams. This role offers a dynamic and international working environment where your contributions will directly enhance the digital experience of our employees.

This position will be based in Ellesmere, UK.

Main tasks and responsibilities

• End User Service and Support (as part of the global support process):
  • Provide onsite assistance for the Global Service Desk and application teams as a 2nd/3rd level support.
  • Track and resolve incidents, requests, and tasks for your responsible locations and services.
  • Keep the Knowledge base current, proposing improvements based on user feedback.
• Infrastructure and Governance:
  • Maintain CMDB data and documentation on infrastructure.
  • Assist as part of HIAB IT Support Model.
  • Align business needs with vendors, ensuring compliance with Technical Standards, Security Policies, ITIL best practices, and global processes.
  • Transfer knowledge from application owners to global documentation and CMDB, actively participating in CMDB improvement projects.
  • Manage local internet service providers and mobile carriers.
  • Be available to work outside regular hours as per local legislation.
• Project Management and Service Coordination:
  • Participate as a technical specialist in global and regional projects like service deployments, office moves, acquisitions, and divestments.
  • Attend governance meetings to represent your areas of responsibility.
  • Review local invoices and handle peripheral procurement.
• VOIP and Mobile Device Management:
  • Support telephony, VoIP, and mobile devices, including procurement, subscription management, and lifecycle management of contracts with providers (including renewal negotiations), with approval from local business and line managers.

What you’ll need to succeed

• Diploma in Computer Science, Electronic Engineering, or equivalent experience.
• At least 5 years of experience in technical IT support roles.
• Knowledge of Windows desktop computing (MacOS is a plus).
• Experience with Microsoft server and infrastructure management.
• Knowledge of tablets, mobile phones, and telephony (fixed and VoIP).
• Understanding of network infrastructure management.
• Fluency in English.
• Knowledge of ITIL framework.
• Experience working in a global organization is preferred.
• Strong communication and interpersonal skills.
• Empathy towards end-users and a helpful attitude.
• Willingness to travel frequently.

You will be part of

We offer a position within a global organization with diverse and interesting tasks, providing great opportunities for professional growth.

Interested to join?

If you are excited about this opportunity, please submit your application/CV in English. We look forward to hearing from you!

Please note that the recruitment process is coordinated by our HR team at Hiab Business Services, based in Bulgaria.

Hiab (Nasdaq Helsinki: HIAB) is a leading provider of smart and sustainable on-road load-handling solutions, committed to delivering the best customer experience daily with engaged people and partners. Hiab's equipment includes HIAB, EFFER, ARGOS loader cranes, MOFFETT and PRINCETON truck-mounted forklifts, LOGLIFT forestry cranes, JONSERED recycling cranes, MULTILIFT skiploaders, GALFAB roll-off cable hoists, ZEPRO, DEL, and WALTCO tail lifts, and the HIPERFORM service brand. Hiab continues to innovate in making load-handling smarter, safer, and more sustainable, with operations on every continent through an extensive network of sales and service locations, serving over 100 countries. In 2024, sales totaled approximately EUR 1.6 billion, employing over 4,000 people. www.hiabgroup.com