Counter Staff

Bob & Berts; Wakefield; On-site; GBP 12,000 - 17,000; Full time

Benefits offered by this job

Staff discount

Unlimited hot drinks

Birthday cake on request

Company pension

Job summary

Bob & Berts in Wakefield is seeking an Experienced Counter Assistant (18+) to join our busy cafe team. You’ll take orders, serve food and drinks, handle payments, and keep the counter clean and welcoming for customers.

We value reliable, friendly staff with prior counter experience. This role offers early shifts, weekends, and a supportive team environment with benefits such as staff discount and free hot drinks.

Qualifications

• Previous paid experience in a busy café, bakery, deli, takeaway, retail counter or similar customer-facing role is essential.
• Friendly, polite, and professional demeanour.
• Ability to work in a fast-paced environment and remain calm under pressure.
• Basic numeracy skills for cash handling and POS usage.
• Right to work in the UK.

Responsibilities

• Give every customer a warm welcome, take food and drink orders accurately, and handle questions with a friendly, can-do attitude.
• Serve food and drinks, package takeaways, and help keep the queue moving during busy periods.
• Operate the till/POS system confidently, handle payments, and provide accurate change and receipts.
• Keep the counter, serving areas, and tables clean, tidy, and safe so everything looks its best.
• Top up stock, restock self-serve areas, and follow food rotation practices to keep things fresh.
• Work closely with the kitchen and front of house team to deliver smooth, speedy service when things get lively.

Skills

Customer service

Cash handling

Communication

Teamwork

Reliability

Job description

Experienced Counter Assistant (18+)

Role: Experienced Counter Assistant

Store: Wakefield

Hours: Full-time or part-time, with regular early-morning and weekend shifts. Please apply only if you can reliably work the advertised shift pattern.

Eligibility: This position is open to applicants aged 18 or over because the advertised shift pattern and adult-only duties cannot be assigned to a young worker. Previous relevant counter experience is essential.

Bring Your Experience to a Team That Values It

If you already know how to run a busy counter, serve customers confidently and keep standards high when the queue builds, we'd like to hear from you. We're recruiting a reliable Counter Assistant who can settle in quickly, communicate clearly and help deliver fast, accurate and friendly service. You'll take orders, serve food and drinks, process payments and keep the counter clean, organised and running smoothly.

What You'll Be Doing

• Customer Service: Give every customer a warm welcome, take food and drink orders accurately, and handle questions with a friendly, can-do attitude.
• Order Management: Serve food and drinks, package takeaways, and help keep the queue moving during busy periods.
• Cashier Duties: Operate the till/POS system confidently, handle payments, and provide accurate change and receipts.
• Cleanliness & Safety: Keep the counter, serving areas, and tables clean, tidy, and safe so everything looks its best.
• Stock Management: Top up stock, restock self-serve areas, and follow food rotation practices to keep things fresh.
• Teamwork: Work closely with the kitchen and front of house team to deliver smooth, speedy service when things get lively.

What We Need From You

• Previous paid experience in a busy café, bakery, deli, takeaway, retail counter or similar customer-facing role is essential.
• Friendly, polite, and professional demeanour.
• Ability to work in a fast-paced environment and remain calm under pressure.
• Basic numeracy skills for cash handling and POS usage.
• Reliable availability for early starts, weekends and the agreed rota.
• Confidence using a till or POS system, handling cash and processing card payments accurately.
• Ability to stand for extended periods.
• Right to work in the UK

Why You'll Love Working With Us

• A supportive and welcoming team environment
• 50% staff discount card to use on shift and with friends and family
• Unlimited free hot drinks while on shift
• Free cake on your birthday
• Company pension
• Length-of-service recognition
• Opportunities to develop your career