Counter Staff

Bob & Berts; Dumfries; On-site; GBP 12,000 - 15,000; Part time

Benefits offered by this job

50% staff card

Unlimited free hot drinks on shift

Free cake on your birthday

Company pension

Length of service recognition

Opportunities to grow your career

Job summary

Bob & Berts in Dumfries is hiring a friendly Counter Assistant to greet customers, take orders, process payments and keep the counter clean and well stocked.

The role is part-time with weekend and early-morning shifts. You will work as the first point of contact, delivering a positive customer experience and supporting the team during busy periods.

Previous retail or food-service experience is welcome but not essential; right to work in the UK is required.

Qualifications

• Excellent communication and active listening skills.
• Friendly, polite and professional demeanor.
• Ability to work in a fast-paced environment and stay calm.
• Basic numeracy for cash handling and POS.
• Flexibility to work weekends.
• Right to work in the UK

Responsibilities

• Greet customers, take orders, and handle inquiries with a positive attitude.
• Prepare or serve food and beverages and package takeaways quickly.
• Operate the till/POS system and provide accurate change and receipts.
• Maintain hygiene and cleanliness at the counter and serving area.
• Replenish stock and support restocking of self-serve stations.
• Collaborate with kitchen and front-of-house staff during busy periods.

Skills

Customer Service

Communication

Active Listening

Cash Handling

Flexibility

Teamwork

Job description

Job Title – Counter Assistant

Store: Boband Bert's Dumfries

Job Type:Part-time (incl. weekends/early mornings)

Candidates must exceed the age of18years old for thisjobroledue tothe mature nature of some duties.

Job Summary
We are looking for a friendly and reliable Counter Assistant to join our team. As the first point of contact for our customers, you will greet them, take orders, process payments, and ensure they have a positive experience. You will also maintain a clean, organized, and well-stocked counter area.

Key Responsibilities

• Customer Service:Greet customers warmly, take food/drink orders accurately, and handle inquiries or complaints with a positive attitude.
• Order Management:Prepare or serve food/drinks and package takeaways quickly to maximize sales and service flow.
• Cashier Duties:Operate the till/POS system, handling cash, credit cards, and providing accurate change and receipts.
• Cleanliness & Safety:Maintain high standards of hygiene and cleanliness at the counter, serving areas, and tables.
• Stock Management:Replenish stock, restock self-serve stations, and follow food rotation practices.
• Teamwork:Collaborate with kitchen and front of house staff to ensure smooth service, particularly during busy periods.

Required Skills & Qualifications

• Excellent communication and active listening skills.
• Friendly, polite, and professional demeanour.
• Ability to work in a fast-paced environment and remain calm under pressure.
• Basic numeracy skills for cash handling and POS usage.
• Flexibility to work shifts, including weekends.
• Previous experience in retail or food service is preferred but not essential.
• Ability to stand for extended periods.
• Right to work in the UK

Why Join Us? Benefits

A supportive and welcoming team environment

50% staff card to use on shift and with friends & family!

Unlimited free hot drinks on shift!

Free cake on your birthday!

Company pension!

Length of service recognition!

Opportunities to grow your career!