Counter Manager

TN United Kingdom; Weston-super-Mare; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a vibrant beauty brand as a Counter Manager, where you will lead a dynamic team to achieve retail success and deliver exceptional customer experiences. This role is perfect for proactive individuals who thrive in a fast-paced environment and are passionate about beauty. You will have the opportunity to motivate your team, engage customers through product demonstrations, and organize exciting promotional events. Embrace the chance to grow within a company that values diversity and inclusivity while having fun and making a positive impact in the beauty community.

Qualifications

• Experience in retail management and leading teams.
• Ability to motivate staff and achieve sales targets.

Responsibilities

• Lead the team to meet sales targets and ensure excellent customer service.
• Organize in-store events and maintain stock levels.

Skills

Team Leadership

Sales Skills

Customer Service

Problem Solving

Job description

Job Title: Counter Manager

This is a Counter Manager position at Benefit Cosmetics.

About Benefit Cosmetics

Benefit Cosmetics, founded in 1976 in San Francisco, is an indie beauty brand turned prestige powerhouse under LVMH. We operate in 59 countries with over 3,000 BrowBars and 6,000 trained service experts worldwide. We believe laughter is the best cosmetic and strive to work smart and laugh hard, transforming customers into better versions of themselves while having fun.

Role Overview

The Counter Manager is responsible for achieving retail objectives in-store by leading the team, maximizing sales opportunities, and ensuring excellent customer service and shopping experience.

Responsibilities

1. Management: Motivate staff, delegate roles, meet sales targets, and maintain high customer service standards.
2. Sales Goals: Achieve counter and service sales targets through customer engagement, product demonstration, and booking appointments.
3. Brow Services: Perform waxing, tinting, and tweezing to ensure customer satisfaction and repeat bookings (training provided).
4. Teamwork: Conduct daily meetings, communicate effectively, and motivate the team to achieve targets.
5. Promotion & Events: Organize in-store and external events, including product launches and charity events.
6. Stock & Communication: Ensure stock levels are maintained and communicate effectively with management.
7. Administration & Scheduling: Complete administrative tasks and staff rotas timely.
8. Hygiene & Housekeeping: Maintain cleanliness and hygiene standards at the counter.

Qualifications & Additional Notes

Counter Managers may work weekends, late nights, and bank holidays. We offer growth opportunities and value diverse backgrounds. If you're proactive and problem-solving, this role is for you. Our mission is to build an inclusive beauty community. We are an equal opportunity employer. Video interviews are part of our process; please contact us if you need accommodations.