John Lewis Exeter Counter Manager Counter Lead

The Estée Lauder Companies Inc.; Exeter; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company is seeking a Counter Manager to drive sales and enhance brand image at their Exeter location. The role involves managing daily operations, ensuring excellent customer service, and implementing marketing strategies. Ideal candidates will have retail experience and strong communication skills.

Qualifications

• Experience in a fast-paced retail or consumer-facing environment.
• Ability to drive self-development.
• Commercial understanding of the industry.

Responsibilities

• Maximising sales through selling and providing excellent service.
• Managing refunds and complaints according to Company guidelines.
• Ensuring standards in product presentation and housekeeping.

Skills

Communication

Organisation

Prioritisation

Job description

John Lewis Exeter Counter Manager Counter Lead

Join to apply for the John Lewis Exeter Counter Manager Counter Lead role at The Estée Lauder Companies Inc.

Description

The Counter Lead is responsible for supporting their Brand in driving sales turnover and market share through consistently remaining consumer focused.

They are accountable for achieving this by:

• Reflecting a credible and professional Brand image to all internal and external consumers at all times
• Maximising sales through selling, providing excellent service, and retail standards
• Contributing to efficiencies by adhering to store/Brand/Company Procedures and guidelines
• Understanding daily/weekly targets
• Ensuring personal awareness of all additional sales avenues, such as eventing, Omni, and digital channels
• Keeping up to date with competitor activities and missed opportunities
• Effectively utilizing social media to leverage opportunities to drive the business and enhance the Brand image
• Delivering the Brand Strategy and local plans effectively
• Planning and implementing local marketing and events initiatives aligned with Retailer activity
• Ensuring excellent service standards, aiming for a zero consumer complaints culture and creating a surprise and delight experience
• Being an ambassador for the Brand, representing and bringing Brand values to life
• Managing refunds and complaints according to Company guidelines, involving the Area Manager when appropriate
• Using digital tools to stay informed and knowledgeable
• Developing strategies for consumer recruitment and retention to grow a loyal customer base
• Maintaining up-to-date product knowledge to deliver industry-leading experiences and meet consumer needs
• Ensuring standards in product presentation, housekeeping, displays, messaging, and pricing are maintained at all times
• Reviewing retail standards daily and ensuring compliance
• Managing deliveries, stock movements, and associated administration within set timeframes
• Fulfilling all administrative and auditable processes according to guidelines and addressing risks proactively
• Fulfilling information requests accurately and promptly
• Minimizing stock loss by following Security Policies and Procedures
• Creating and maintaining a safe environment for consumers, adhering to all policies and procedures
• Ensuring health & safety responsibilities are met and achieving at least an 'Acceptable' grade during audits

Commerciality

• Managing daily replenishment and taking appropriate actions
• Maximising sales performance using all available reports for decision-making
• Planning and delivering visual merchandising layouts according to guidelines and deadlines
• Identifying stock issues and taking corrective actions, involving the Area Manager when necessary
• Managing promotions and discounts in line with guidelines
• Identifying trends and suggesting improvements to enhance product performance

Qualifications

• Experience in a fast-paced retail or consumer-facing environment
• Ability to drive self-development
• Commercial understanding of the industry
• Effective communication, organisation, and prioritisation skills