Mac Counter Manager Frasers Dundee

Nutanix; Cardiff; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a dynamic Counter Manager to inspire and lead a team of Sales Associates. This role offers the chance to develop your leadership skills while ensuring exceptional customer service and achieving sales targets. You'll be responsible for strategic business planning, customer recruitment, and fostering a high-performing team culture. With a commitment to diversity and career progression, this position is a fantastic opportunity for ambitious individuals looking to thrive in the beauty industry. If you're ready to take charge and make a difference, this could be your next great career move.

Qualifications

• Proven leadership and coaching skills in a fast-paced retail environment.
• Ability to develop financial plans and manage resources effectively.
• Experience in strategic planning and execution.

Responsibilities

• Lead, coach, and develop a team of Sales Associates to achieve targets.
• Create and execute a business plan to recruit and retain customers.
• Manage customer relationships and lead in-store events.

Skills

Effective verbal and written communication skills

Quality customer service skills

Results-oriented

Team leadership

Strategic planning and execution

High attention to detail

Proactive and positive approach

Retail sales experience

Education

Degree of experience dependent on business/store size

Tools

Microsoft Excel

Job description

Description

We are looking for a dynamic and inspirational Counter Manager to lead, coach, and develop our team of Sales Associates to achieve all sales, customer service, and operational targets.

Candidates should have proven leadership, coaching, and business management skills gained in a fast-paced retail environment. This is an exceptional opportunity for you to be the Chief Executive Officer of your own store.

You will have total accountability for creating and executing an agile business plan to recruit and retain customers through strategic targeting, impactful in-store events, exceptional customer relationship management, and leading a high-performing team.

If you are an ambitious self-starter with a flair for business planning and a passion for coaching others to reach their full potential, this could be the perfect role for you and the first step towards a long-term fulfilling career with a leader in prestige beauty.

Many of our field executives and senior managers began their careers at the point of sale. This first-level management role, with exposure to business planning, consumer insights, event management, customer relationship management, and front-line marketing, will provide you with the all-round skills needed to progress further within the beauty industry.

With a culture that values diversity of thought and people, we offer progressive career opportunities, outstanding training and development, and a competitive remuneration and benefits package.

Qualifications

• Effective verbal and written communication skills. Excellent interpersonal skills.
• Quality customer service skills. Skilled at winning people over.
• Results-oriented, with a high drive to meet objectives and standards.
• Pursue goals beyond what is required or expected.
• Senses others' development needs and bolsters their abilities.
• Anticipates, recognizes, and meets customers' needs.
• Handles difficult and tense customer service situations with diplomacy and tact.
• Guides the performance of others while holding them accountable.
• Cultivates and maintains extensive informal networks.
• Models team qualities like respect, helpfulness, and cooperation.
• High attention to detail and organizational skills.
• The ability to work autonomously and contribute to the team.
• Proactive and positive approach to work and tasks.
• Confidentiality, tact, and discretion when dealing with people.
• Retail sales experience.
• Team leadership.
• Degree of experience dependent on business/store size.
• Experience in strategic planning and execution.
• Ability to develop financial plans and manage resources.
• Working knowledge of computerized systems, including email and Microsoft Excel.