Counter Manager

TN United Kingdom; Cardiff; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a vibrant and fun-loving team as a Counter Manager at a leading beauty brand. This full-time role involves inspiring and managing a team of beauty experts to achieve sales goals while delivering exceptional customer experiences. With a focus on teamwork, communication, and creativity, you'll lead promotional events and ensure the counter is stocked and welcoming. Embrace the opportunity to grow in a dynamic environment that values diversity and authenticity. If you're passionate about beauty and customer engagement, this role is the perfect fit for you!

Qualifications

• Experience in retail management and leading a team.
• Strong customer service skills with a focus on sales.

Responsibilities

• Achieve sales targets through effective team management.
• Provide exceptional customer service and beauty services.

Skills

Team Management

Customer Engagement

Sales Target Achievement

Beauty Services (Waxing, Tinting)

Job description

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This is a Full-time Counter Manager position.

Calling all rule-breakers, innovators & fun-loving self-starters! Are you smart, sassy & scrappy? Do you love to laugh out loud? You’re just what we’re lookin’ for, Gorgeous!

We’re Benefit Cosmetics, the indie beauty brand-turned-prestige powerhouse under leading luxury products group Louis Vuitton Moet Hennessy. Founded in 1976 by twins Jean & Jane Ford in San Francisco, today we’re in 59 countries with more than 3,000 BrowBars & 6,000 trained service experts worldwide. At Benefit, we believe laughter is the best cosmetic, because when we’re laughing & having fun, that’s when we’re our most beautiful. We're known to work smart & laugh hard. Sound like you? You’ve come to the right place!

We’re living proof that premium brands don’t have to be serious. Let others do all the science and molecule stuff – we’re here to transform customers into better versions of themselves, and have a ton of fun doing it.

It means looking good and staying positive – every customer you approach will see you as the face of our brand. You’re going to love doing all those makeovers with our best-selling products, and they’ll love you for making them look amazing.

Responsibilities

The Counter Manager has overall responsibility for the achievement of Benefit retail objectives in store. By leading your team by setting the perfect example, you will maximise all sales opportunities and ensure that the team provides the best customer service and shopping experience possible.

Duties for a Counter Manager Include

• Management – Managing Brow and Beauty Experts by motivating staff and delegating roles, ensuring sales targets are met, and high customer service standards are maintained.
• Sales Goals – Achieving counter and service sales targets through delegation, customer engagement, product demonstrations, beauty/brow services, and booking repeat appointments.
• Brow services - Waxing, Tinting, and tweezing to ensure customers love their brows and book repeat appointments. (Full training will be provided to make you a Brow Expert!)
• Teamwork – Through daily team meetings, effective communication, and recognition of positive work, you will ensure the in-store teams remain motivated and work to achieve individual and counter targets.
• Promotion and Special Events – Building business via in-store and external events, including new product launches and charity events.
• Stock – Ensuring the counter remains stocked and reporting concerns promptly.
• Communication – Maintaining high levels of open communication with store/department managers and area managers.
• Administration – Completing daily, weekly, monthly, and yearly administrative tasks, and assisting with area manager administration where needed.
• Staff Rotas – Ensuring fair and timely staff rotas.
• Hygiene and Housekeeping – Keeping the counter and displays clean and hygienic at all times.

Counter Managers may be required to work weekends, late nights, and bank holidays.

Benefit is filled with both laughter and hard work – making us a unique place to hang your hat. We offer opportunities for growth and development and value diverse skills and backgrounds. If you’re the type of person who puts the word “no” before the word “problem,” then the Counter Manager position may be the perfect fit for you.

Our mission at Benefit is to “Build a beauty community for all. Dedicated to doing good and feeling good.” We are an equal opportunity employer, celebrate diversity, and encourage everyone to be authentic. If you have additional needs that require flexibility, please contact [email protected].