Counter Lead: Retail Brand & Sales Champion

Estée Lauder Companies; Sandbach; On-site; GBP 24,000 - 32,000; Full time

Job summary

Estée Lauder Companies is seeking a Counter Lead to support the Brand in driving sales turnover and market share while maintaining consumer focus. You will reflect a credible brand image, maximize sales through service excellence, and ensure adherence to store and company procedures.

You will implement local marketing, events, and omnichannel initiatives, while monitoring targets and leveraging digital tools to recruit and retain consumers.

Qualifications

• Experience in a fast-paced retail or consumer facing environment.
• Ability to drive self-development.
• Commercial understanding and awareness of industry.

Responsibilities

• Plan to ensure the delivery of excellent standards at all times (product, housekeeping, displays, messaging, pricing).
• Review retail standards on a daily basis ensuring they are maintained to the required standard.
• Ensure deliveries, stock movements and associated administration are completed within agreed Company timeframes.
• Ensure that all auditable processes and administration are actioned to Company guidelines and take corrective action in highlighted areas of risk.
• Ensure all information requests are fulfilled accurately, within deadlines set.
• Minimise stock loss by ensuring all Company Security Policies and Procedures are implemented correctly and followed.
• Create and maintain a safe working environment for consumers ensuring that Company and Retailer Policies and Procedures are adhered to.
• Ensures that all health & safety responsibilities and all areas of operational activity achieve a minimum overall grading of 'Acceptable' during audits.

Skills

Customer service

Sales driven

Communication

Teamwork

Job description

Estée Lauder Companies is seeking a Counter Lead to support the Brand in driving sales turnover and market share while maintaining consumer focus. You will reflect a credible brand image, maximize sales through service excellence, and ensure adherence to store and company procedures.

You will implement local marketing, events, and omnichannel initiatives, while monitoring targets and leveraging digital tools to recruit and retain consumers.