Counter Clerk

Post Office Ltd; Leicester; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading company in the postal services sector is seeking a Counter Clerk to provide exceptional customer service at their branch in Leicester. The successful candidate will meet customers' needs efficiently while promoting various services. This is a key role requiring prior experience in the Post Office environment and a strong focus on customer satisfaction.

Qualifications

• Strong customer service orientation and motivation to develop.
• Ability to thrive under pressure and continuously improve service.
• Resilient and adaptable to change in a busy environment.

Responsibilities

• Provide face-to-face customer service in a busy branch.
• Assist customers with financial products and applications.
• Identify opportunities to enhance customer experience.

Skills

Customer Service

Communication

Attention to Detail

Interpersonal Skills

Job description

*** PREVIOUS POST OFFICE EXPERIENCE MANDATORY ***

• You’ll be integral in guiding and supporting valued branch customers
• Our client will look to you to proactively find ways to continually enhance customer experience

What you'll do

As the first point of contact in the branch, customers will be at the very heart of your role, so you’ll be committed to providing outstanding service in every interaction. You’ll work with high levels of accuracy as you provide each customer with a seamless and positive experience.

Day-to-day, you’ll be:

• Provide exceptional face to face customer service in a timely manner whilst working in a fast-paced busy Branch environment
• Identifying opportunities to help customers with simple financial products
• Helping customers with passport and driving license applications
• Helping customers with other post office services

Key Skills

To be successful in this role you’ll need to be motivated and driven to develop your career and have a customer centric approach to your work. Strong communication skills are a must, as you’ll need to highlight the benefits of post office services to customers in a way that’s easy to understand.

You’ll also need:

• A passion for customer service and strong attention to detail
• The ability to thrive under pressure and have the determination to continuously improve service for our customers while meeting your personal and branch goals
• The ability to take ownership of customer enquiries through to resolution, you will pride yourself on delivering a customer experience that exceeds expectations, delivering a personalised, friendly & efficient service
• Strong interpersonal skills and the ability to work well as part of a team
• Excellent communication and interpersonal skills with a genuine interest in building relationships
• The commitment to develop new skills and responsibilities
• Be resilient to a continuous changing environment

Schedule:

• Day shift
• Monday to Friday
• Weekend availability

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Contract

Job function

• Job function

  Finance

• Industries

  Retail, Banking, and Postal Services

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