Counter Clerk

JR United Kingdom; Coventry; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading company seeks a Customer Service Representative in Coventry to enhance customer experience and provide exceptional service in a busy branch environment. You will interact directly with customers, assisting them with various services and ensuring a rewarding experience. Strong communication and a passion for customer service are essential.

Qualifications

• Previous post office experience mandatory.
• Ability to thrive under pressure.
• Commitment to develop new skills.

Responsibilities

• Provide exceptional face-to-face customer service.
• Assist customers with applications and post office services.
• Identify opportunities to help customers with financial products.

Skills

Strong communication skills

Customer-centric approach

Attention to detail

Interpersonal skills

Resilience

Job description

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*** PREVIOUS POST OFFICE EXPERIENCE MANDATORY ***

• You’ll be integral in guiding and supporting valued branch customers
• Our client will look to you to proactively find ways to continually enhance customer experience

What you'll do

As the first point of contact in the branch, customers will be at the very heart of your role, so you’ll be committed to providing outstanding service in every interaction. You’ll work with high levels of accuracy as you provide each customer with a seamless and positive experience.

Day-to-day, you’ll be:

• Provide exceptional face-to-face customer service in a timely manner whilst working in a fast-paced busy Branch environment
• Identify opportunities to help customers with simple financial products
• Assist customers with passport and driving license applications
• Help customers with other post office services

Key Skills

To be successful in this role you’ll need to be motivated and driven to develop your career and have a customer-centric approach to your work. Strong communication skills are essential, as you’ll need to highlight the benefits of post office services to customers in a way that’s easy to understand.

You’ll also need:

• A passion for customer service and strong attention to detail
• The ability to thrive under pressure and have the determination to continuously improve service for our customers while meeting your personal and branch goals
• The ability to take ownership of customer enquiries through to resolution, priding yourself on delivering a customer experience that exceeds expectations, delivering a personalized, friendly & efficient service
• Strong interpersonal skills and the ability to work well as part of a team
• Excellent communication and interpersonal skills with a genuine interest in building relationships
• The commitment to develop new skills and responsibilities
• Resilience to a continuously changing environment