Counselling Service Co-ordinator

Colchester Institute Enterprises Limited; Colchester; Hybrid; GBP 18,000 - 24,000; Part time

Job summary

Colchester Institute is seeking a part-time Counselling Service Co-ordinator to manage the day-to-day delivery of the Counselling Service (CICS) at Colchester Campus. You will assess client suitability, allocate to counsellors, and induct placement students.

The role requires experience with mental health clients, safeguarding, and BACP guidelines, including risk assessments and multi-mode counselling. A professional counselling qualification and BACP registration are essential.

Qualifications

• Experience of working with clients with mental health issues.
• Knowledge and understanding of professional body regulations (BACP Ethical Framework).
• Experience of counselling in-person, video and telephone.
• Understanding of safeguarding and commitment to a safe learning environment.
• Experience in completing clinical assessments (including risk).
• Commitment to Equality, Diversity and Inclusion.
• Awareness of confidentiality and handling pseudonyms.

Responsibilities

• Provide day to day management and coordination of the service.
• Deal with incoming enquiries from service users and external agencies.
• Manage the online room booking system for clients/counsellors/supervision.
• Conduct and record risk assessments using counselling expertise for new and existing clients.
• Allocate clients to the most suitable counsellor for therapeutic support.
• Be available to students for administrative/pastoral support where required.
• Oversee and manage the allocation of student counsellors for supervision sessions in line with BACP guidelines.

Skills

Mental health experience

BACP guidelines

Counselling modalities

Safeguarding

Clinical risk assessment

EDI

Confidentiality

Process improvement

Education

Counselling qualification

GCSE English & Maths

BACP registration

CPD

Job description

Join Colchester Institute – Where Your Career Makes a Difference

At Colchester Institute, we believe in the power of education to transform lives and communities. As one of the leading providers of education and training in the region, we are proud to offer a dynamic, supportive, and forward-thinking working environment.

We are seeking a Counselling Service Co-ordinator to join our team. In this role you willmanage the day-to-day delivery of the Colchester Institute/University Centre Colchester Counselling Service (CICS), ensuring a high-quality service that meets legal requirements, professional good practice and ethical frameworks.

You will assess clients’ suitability and support needs, allocating them to an appropriate student counsellor, as well as delivering lesson-based introductions to the service and completing the induction of students undertaking counselling placements.

Job title:Counselling Service Co-ordinator

Permanent, Part Time

29.6 Hours per week, spread over 5 working days.

52 weeks per year.

Colchester Campus

About the role:

• Provide day to day management and coordination of the service.

• Deal with incoming enquiries from service users and external agencies.

• Manage the online room booking system for clients/counsellors/supervision.

• Conduct and record risk assessments using counselling expertise in relation to new and existing clients.

• Allocate clients to the most suitable counsellor for therapeutic support.

• Be available to students for administrative/pastoral support where required

• Oversee and manage the allocation of student counsellors for supervision sessions in line with BACP guidelines.

Essential Experience:

• Experience of working with clients with mental health issues.
• Knowledge and understanding of professional body regulations (BACP Ethical Framework)
• Experience of counselling in-person, video and telephone.
• An understanding of safeguarding and a commitment to creating a safe learning environment
• Experience in completing clinical assessments (including risk)
• Demonstrable commitment to Equality, Diversity and Inclusion.
• An awareness of the importance of sensitive situations i.e. confidentiality and pseudonyms Evidence of ability to review and improve existing practices where required.

Essential Qualifications:

• Professional qualification in Counselling

• Minimum of Level 2 qualification in English and Mathematics GCSE 4+ or C and above / CSE Level 1 / O-Level C or above / Level 2 Adult Numeracy or Literacy or equivalent

• Registration with BACP

• Evidence of continuing professional development

Why join us?

At Colchester Institute, we value our staff and invest in their growth. Joining us means becoming part of a vibrant community dedicated to excellence in education and training. If you are passionate about making a difference and inspiring the next generation, we would love to hear from you.

We do not engage with recruitment or search agencies unless they have been officially contracted in line with our PSL.