Costa Manager ( Multi Site )

Chartwells Independent; Knowsley; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Contributory pension

Career pathways

MyLearning programmes

Digital GP access

Healthcare benefits

Travel discounts

Cinema discounts

Cash rewards

Wellness programmes

Family discounts

Job summary

Medirest, part of Compass Group UK&I, is seeking a Costa Manager to lead a busy team in Knowsley. You will oversee daily operations, drive exceptional coffee experiences, and ensure a welcoming environment for customers and staff alike.

Join a brand-focused team where you will take initiative, manage resources, and act as the point of contact in the absence of senior leadership. This role emphasizes service excellence, reliability, and a safety-first mindset.

Qualifications

• Passion for delivering outstanding service to customers.
• Take initiative and make appropriate decisions in the moment.
• Excellent teamwork and clear communication with colleagues.
• Desire to grow and succeed in the Costa Manager role.
• Ability to work efficiently under pressure and meet targets.
• Demonstrates reliable timekeeping and dependable attendance.
• Demonstrates a safety-first mindset in all tasks.

Responsibilities

• Oversee daily operations and ensure seamless execution of goals.
• Minimise waste during beverage production and service.
• Delegate tasks and keep the team proactive at all times.
• In the GM's absence assist with weekly bookwork and duties.
• Act as main contact and decision-maker when required.
• Use initiative, diplomacy and discretion to resolve issues.

Skills

Service excellence

Initiative

Team player

Decision making

Resilience under pressure

Timekeeping

Safety awareness

Job description

Costa Manager

40 hours a week

We are looking for a highly motivated, reliable and dedicated Manager to join our team. Overseeing daily operations, to ensure the smooth running of the operations in a major brand, leading the team with enthusiasm, and ensuring a welcoming environment where both customers and staff can enjoy exceptional coffee experiences.

As a Costa Manager, your main responsibilities will be:

• Oversee daily operations and ensure seamless execution of business goals.
• Ensure waste is kept to a minimum during beverage production.
• Delegate where necessary and ensure the team are proactive at all times.
• In the absence of the General Manager, assist in the completion of weekly bookwork and any other duties deemed necessary.
• Act as the main point of contact and decision-maker in the absence of the General Manager.
• Be proactive at all times and use initiative, diplomacy and discretion to solve any problems that may arise.

Our ideal Costa Manager will:

• Have a passion for delivering outstanding service, greeting customers with a smile and serving them with pride.
• Take initiative and make decisions that are right for our customers.
• Be an excellent team player with great communication skills.
• Have a desire to succeed in the role.
• Possess the ability to work under pressure.
• Demonstrate exceptional timekeeping and reliability.
• Have a safety-first mindset.

We ensure you're rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to:

• Contributory pension scheme
• Grow your career with our Career Pathways and MyLearning programmes
• Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits
• Exclusive travel discounts with TUI, Expedia, Booking.com and many more
• Save money on your food shop with discounts on Tesco, Sainsbury's, Morrisons and many more
• Up to 44% off cinema tickets to enjoy your favourite blockbuster
• Receive cash rewards every time you spend and use them on a wide range of brands
• Un-wind with us with free wellness, mindfulness and exercise classes
• You can share all discounts and offers with your friends and families

About Us

Part of Compass Group UK&I, Medirest is the specialist healthcare operating company of Compass Group UK & Ireland, providing a full range of hotel services, including staff, patient and visitor catering, domestics, portering, security and reception, at over 130 NHS Trusts and private hospitals.

Job Reference

com/1409/71996004/52832802/STC #Medirest

Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!